Contact Center

How the Quantum Metric-ServiceNow Integration boosts contact center workflows.

May 5, 2022 By: Alex Torres

How the omnichannel customer journey builds empathy and wins customers.

March 16, 2022 By: Alex Torres

Four sample mobile application optimization workflows.

March 8, 2022 By: Alex Torres
CPD Evangelists

Is agile software development outdated?

December 3, 2021 By: Alex Torres
CPD Evangelists

How to be more customer centric with Continuous Product Design.

November 16, 2021 By: Alex Torres
CPD Evangelists

The agile development process and CPD are a perfect pairing.

October 26, 2021 By: Alex Torres
CPD Evangelists

Here are 4 ways CPD can power the agile design process.

October 12, 2021 By: Alex Torres
Contact Center

What’s the difference between call centers and contact centers?

September 27, 2021 By: Alex Torres

Are you creating human-first digital experiences?

September 9, 2021 By: Alex Torres

Code freeze in agile: What retailers need to know.

August 30, 2021 By: Alex Torres