Perspectives
Convergence: Re-shaping the future of digital analytics.
By Mario Ciabarra
Aug 22 2023
Blog
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Bridging the digital divide: Achieving web and mobile parity.
Apr 10 2024
Product
Spring Launch: Empowering digital listening at scale.
Apr 04 2024
Trends & best practices
7 ways to use data analytics to improve your business.
Mar 28 2024
Trends & best practices
Amplifying Adobe Analytics: How to unlock deeper insights to drive business growth.
Mar 18 2024
Trends & best practices
The data analysis process: Unleashing data analytics insights.
Mar 06 2024
Trends & best practices
A step-by-step process of A/B testing.
Mar 01 2024
Trends & best practices
What is digital experience intelligence?
Feb 21 2024
Trends & best practices
How to set goals for A/B testing.
Feb 16 2024
Trends & best practices
4 A/B tests to run on your websites.
Feb 08 2024
Company & culture
The 2024 CPD Signal Award finalists.
Feb 06 2024
Perspectives
Who's steering major digital investments in 2024?
Jan 23 2024
Product
Experience the new Quantum Metric navigation.
Jan 18 2024
Trends & best practices
Using funnel analysis to raise mobile user conversions.
Jan 09 2024
Trends & best practices
How to plan a digital product strategy.
Jan 04 2024
Trends & best practices
The power of segmentation in mobile app analytics.
Dec 19 2023
Trends & best practices
5 common digital challenges during Cyber 5.
Dec 11 2023
Trends & best practices
Streamline your analytics tech stack in 5 steps.
Dec 08 2023
Trends & best practices
What does Cyber 5 indicate for the holiday season?
Dec 04 2023
Trends & best practices
NPS and beyond: Unlock the power of digital analytics.
Nov 22 2023
Trends & best practices
What are the different types of digital analytics?
Nov 14 2023
Trends & best practices
3 essentials for your mobile analytics strategy.
Nov 09 2023
Trends & best practices
What is a heatmap and how does it work?
Oct 26 2023
Trends & best practices
3 ways monitoring benefits all teams (not just IT).
Oct 17 2023
Trends & best practices
The ultimate guide to product analytics: 8 key benefits of product analytics.
Oct 11 2023
Trends & best practices
Business and technical team tension: Why it exists and how to navigate it.
Oct 03 2023
Trends & best practices
Contribution vs attribution analysis: What is the difference?
Sep 14 2023
Trends & best practices
Maximize the value of digital analytics in the face of belt tightening.
Sep 06 2023
Trends & best practices
8 key benefits of web analytics for your business.
Aug 30 2023
Perspectives
Convergence: Re-shaping the future of digital analytics.
Aug 22 2023
Trends & best practices
3 digital optimisation use cases from the Middle East.
Aug 08 2023
Trends & best practices
Product perspective: Managing the loudest voice in the room.
Aug 02 2023
Product
Summer Launch: The latest features in Atlas, Dashboards, and Visible.
Jul 26 2023
Trends & best practices
The high cost of digital distractions and misalignment.
Jul 12 2023
Trends & best practices
Unpacking the new age of travel: 2023 trends.
Jun 21 2023
Trends & best practices
6 key focus areas of the retail customer journey.
Jun 06 2023
Perspectives
4 biggest digital optimization time wasters and how to avoid them.
May 31 2023
Perspectives
Behind the pillars: Defining each step of the customer journey.
May 23 2023
Perspectives
SEO and UX: The dynamic duo of online success.
May 19 2023
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The future of CX in telco with DU Telecom & Telstra.
May 15 2023
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How comparison sites can leverage digital to drive conversions.
May 15 2023
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Safeguarding every player in the new era of digital gambling.
May 11 2023
Product
How to calculate conversion rates and make every marketing dollar count.
May 08 2023
Product
3 simple approaches to digital optimization.
May 05 2023
Perspectives
Maximizing self-service to prevent digital leakage.
Apr 26 2023
Perspectives
MasMovil Q&A: Proactively reduce high churn with self-service.
Apr 25 2023
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3 digital strategies that drive hotel guest loyalty.
Apr 20 2023
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How to improve customer experience using customer journey analytics.
Apr 12 2023
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2023 Retail Snapshot: Mapping mobile habits.
Apr 11 2023
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Optimizing the digital customer journey: 5 key focus areas.
Apr 07 2023
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Google Analytics 4: Why collecting data alone won't be enough.
Apr 04 2023
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Shoptalk '23: Key themes and why they matter for retailers.
Apr 03 2023
Product
Self-service analytics on the fly in Quantum Metric.
Mar 29 2023
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Retail strategy: 3 quick tips for maximizing customer lifetime value.
Mar 16 2023
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Mobile app analytics: 10 metrics every business should track.
Mar 07 2023
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Google Optimize sunset: 5 ways to keep your experimentation program on track.
Mar 03 2023
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Call center technology: Trends and top tools for 2023.
Feb 21 2023
Company & culture
Celebrating the 2023 CPD Signal Award winners.
Feb 17 2023
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How to create a digital customer experience strategy.
Feb 06 2023
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3 World Cup takeaways to get your digital experience game-ready.
Jan 18 2023
Company & culture
Announcing the 2023 CPD Signal Award finalists.
Jan 12 2023
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Financial Conduct Authority optimization best practices for CX.
Dec 19 2022
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How Quantum Metric PII Data Encryption ensures GDPR compliance.
Dec 14 2022
Trends & best practices
2022 Holiday Habits: Black Friday + Cyber Monday.
Nov 28 2022
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Six reasons why every digital leader should attend Quantum LEAP ‘23.
Nov 10 2022
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How to prepare your digital experience for the FIFA World Cup.
Oct 27 2022
Trends & best practices
FSI snapshot: Balancing banking customers’ needs.
Oct 20 2022
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How optimizing ROAS increases customer loyalty.
Oct 10 2022
Trends & best practices
Travel snapshot: Checking-in on booking behaviors.
Oct 03 2022
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How retailers quickly find & fix user experience points of friction with Quantum Metric.
Oct 03 2022
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How Quantum Metric listens to feedback for continuous improvement.
Sep 19 2022
Trends & best practices
To stream or not to stream?
Sep 14 2022
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How behavioral analytics honor FCA Consumer Duty rules & improve CX.
Aug 30 2022
Perspectives
Why data sampling in experience analytics is a limitation.
Aug 16 2022
Trends & best practices
How inflation is turning retail on its head.
Aug 08 2022
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How retailers can prepare for digital holiday traffic.
Aug 08 2022
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Taking real-time digital retail action with Activate.
Aug 04 2022
Product
Finding the right digital experience analytics platform.
Aug 01 2022
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Consumer Duty and customer centricity in digital financial services.
Jul 28 2022
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The power of celebrating digital experience insights across teams.
Jul 25 2022
Product
Getting digital insights as an executive doesn't have to be hard.
Jun 30 2022
Perspectives
Web, product, and digital experience analytics are converging—here’s how.
Jun 16 2022
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3 focus points for increasing bookings with travel experience analytics.
Jun 07 2022
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Make the luxury digital customer experience your best sales associate.
Jun 01 2022
Product
Quantum Metric Visible: Why it matters.
May 18 2022
Product
3 myths about autocapture and why you should ignore them.
May 16 2022
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Top mobile app analytics platform challenges and how to address them.
May 10 2022
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How the Quantum Metric-ServiceNow Integration boosts contact center workflows.
May 05 2022
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How Vitacost empowers a fully digital customer experience with Quantum Metric.
May 05 2022
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Adapting to shifts in the airline digital traveler journey with United.
Apr 29 2022
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How mobile technology trends in banking vary across generations.
Apr 21 2022
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How to build the best online Cash ISA user experience.
Apr 21 2022
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How a Spanish airline makes data-driven decisions to unlock customer opportunities.
Apr 20 2022
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Discover data-driven design with Vista.
Apr 13 2022
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How Footasylum puts the native app at the heart of their retail brand.
Apr 04 2022
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How retail banks and insurers can support vulnerable customers.
Mar 30 2022
Company & culture
How to be a great employer.
Mar 23 2022
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Benchmarking examples in retail you need to track.
Mar 22 2022
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Here’s how executives can drive retail digital transformation across an organization.
Mar 17 2022
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How the omnichannel customer journey builds empathy and wins customers.
Mar 16 2022
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Four sample mobile application optimization workflows.
Mar 08 2022
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One touch quantification: identify opportunities, quantify issues, prioritize.
Mar 01 2022
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Why you need native app analytics.
Feb 23 2022
Uncategorized @
How to find the best mobile analytics platform.
Feb 15 2022
Uncategorized @
Announcing the winners of the 2022 CPD Signal Awards.
Feb 10 2022
Uncategorized @
What do customers want from a loyalty program?
Jan 26 2022
Perspectives
How I found my perfect fit at Quantum Metric.
Jan 25 2022
Uncategorized @
Out of Stock UX: Conducting experiments and addressing OOS in retail.
Jan 18 2022
Uncategorized @
Why you need mobile data analytics tools.
Jan 10 2022
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Financial services industry trends and predictions for 2022.
Jan 06 2022
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Summer travel trends for 2022: Are you digitally ready for peak travel season?
Dec 21 2021
Product
Three big data use cases for experience data.
Dec 20 2021
Perspectives
Why the best digital employee experience puts people first.
Dec 14 2021
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Ecommerce predictions for 2022.
Dec 07 2021
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Is agile software development outdated?
Dec 03 2021
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What does Cyber Monday mean in a digital-first world?
Nov 29 2021
Product
Sunburst diagram vs. Sankey diagram: What are the differences?
Nov 29 2021
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Humanize your data with quantified empathy.
Nov 24 2021
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How supply chain inventory is impacting holiday shopping.
Nov 18 2021
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How to be more customer centric with Continuous Product Design.
Nov 16 2021
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Why I left the world of financial services for Quantum Metric.
Nov 10 2021
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How effective is agile for product development?
Nov 09 2021
Perspectives
Data is missing a heart: Why we need quantified empathy.
Nov 09 2021
Uncategorized @
Forrester round table recap: The state of digital adoption in insurance.
Nov 04 2021
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Change for the bettor.
Nov 04 2021
Perspectives
Why I joined Quantum Metric: To build a central system of experience.
Nov 03 2021
Uncategorized @
The agile development process and CPD are a perfect pairing.
Oct 26 2021
Uncategorized @
Here are 4 ways CPD can power the agile design process.
Oct 12 2021
Uncategorized @
6 code freeze best practices for the holiday season.
Oct 05 2021
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Highlights from LEAP into Retail.
Sep 22 2021
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Mobile-first design and analytics for insurance companies.
Sep 21 2021
Uncategorized @
3 Ways to embrace agile retail and out-innovate Amazon this holiday season.
Sep 15 2021
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Navigating a new world without normal.
Sep 09 2021
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Are you creating human-first digital experiences?
Sep 09 2021
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Code freeze in agile: What retailers need to know.
Aug 30 2021
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How can CPD make your organization customer-obsessed?
Aug 26 2021
Uncategorized @
Meet the newest member of Quantum Metric.
Aug 24 2021
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Planning for the holiday rush: Lessons learned from a peak year.
Aug 19 2021
Uncategorized @
Session replay tools for enterprises.
Aug 17 2021
Trends & best practices
Want to beat Amazon?
Aug 12 2021
Product
Why we built this: Quantum Metric Journeys.
Aug 10 2021
Perspectives
Digital Transformation in Journalism and News Media
Aug 05 2021
Uncategorized @
Banking in a digital-first era.
Aug 03 2021
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Putting your user data to work with Quantum Metric + Google Cloud
Aug 02 2021
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Looking to Get Ahead in CPD?
Jul 29 2021
Trends & best practices
What will the 2021 holiday shopping season bring?
Jul 21 2021
Uncategorized @
Can Continuous Product Design Improve CPD Certifications?
Jul 15 2021
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How to Improve Call Center Customer Service and Metrics
Jul 13 2021
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More Important than Netflix? Day-to-day with Christian Kemsies, Seera Group.
Jul 02 2021
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10 Tips to Decrease Shopping Cart Abandonment Rate
Jun 28 2021
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Anomaly Detection Techniques in Retail and eCommerce
Jun 28 2021
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Highlights from Leap into Travel.
Jun 23 2021
Perspectives
Digital product managers: it's time for less tracking code and more insights
Jun 21 2021
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Highlights from NG Banking Summit.
Jun 17 2021
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What is session replay for enterprises?
Jun 15 2021
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Highlights from Snowflake Summit 2021
Jun 09 2021
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Contact center analytics to track and monitor.
Jun 01 2021
Product
Snowflake & Quantum Metric: Unlocking a Data Goldmine
May 25 2021
Uncategorized @
Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination
May 25 2021
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Highlights from CPO Summit 2021
May 20 2021
Perspectives
Airlines: The Gap Between Thinking and Doing
May 20 2021
Product
Have you enabled your contact center agents to be brand ambassadors?
May 19 2021
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Highlights from FinovateSpring 2021
May 13 2021
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Finovate Spring 2021: U.S. Bank's customer centric digital transformation.
May 12 2021
Product
Enterprise leaders: it’s time for Startup 101
May 11 2021
Uncategorized @
The Impact of Airbnb on the hotel and hospitality industry.
May 11 2021
Uncategorized @
New Hotel Technology Trends for 2021
May 04 2021
Uncategorized @
Highlights from the 2021 Adobe Summit
Apr 29 2021
Company & culture
Quantum Metric named among vendors in the growth stage in Forrester digital product management research
Apr 15 2021
Trends & best practices
Airline Digital Transformation Trends in 2021
Apr 15 2021
Perspectives
The Human Impact of Core Web Vitals
Apr 13 2021
Perspectives
Traditional Customer Journey Mapping is Over (As We Knew It)
Apr 08 2021
Trends & best practices
No more third-party cookies. Brands need to pivot.
Mar 30 2021
Trends & best practices
Retail Banking Digital Disruption: Top Trends
Mar 30 2021
Trends & best practices
Digital Trends in Retail Banks
Mar 23 2021
Trends & best practices
The rise of the QSR kiosk in the United States.
Mar 16 2021
Uncategorized @
A Conversation with Seera Group VP of Digital Product on Continuous Product Design
Mar 08 2021
Uncategorized @
Continuous Product Design: Q&A from the LEAP Dive (part 2).
Mar 03 2021
Uncategorized @
Continuous Product Design: Q&A from the LEAP Dive.
Mar 01 2021
Trends & best practices
What are Core Web Vitals and how do you track them?
Feb 24 2021
Perspectives
6 steps to create a mindset for data-driven business transformation.
Feb 16 2021
Trends & best practices
QSR Digital Transformation: 10 Quick Service Restaurant Trends for 2021
Feb 09 2021
Company & culture
Quantum LEAP 2021 in Review
Feb 08 2021
Product
Automated monitoring is broken—we hope to change that with ExperienceAI
Feb 02 2021
Uncategorized @
eCommerce replatforming: A short introduction.
Jan 26 2021
Uncategorized @
Legacy application replatforming.
Jan 19 2021
Perspectives
How session replay enhances a Voice-of-Customer program.
Jan 14 2021
Uncategorized @
Design thinking for the banking & financial services industry: 9 top tips.
Jan 12 2021
Perspectives
4 Online Shopping Predictions for 2021
Jan 06 2021
Uncategorized @
White Paper: Eight Practices for Continuous Product Design
Dec 10 2020
Uncategorized @
Carhartt and the art of data-driven product design.
Dec 09 2020
Perspectives
Did Cyber Monday transition to Cyber 2020?
Dec 04 2020
Uncategorized @
Conversion Rate Optimization UX: How CRO and UX Go Hand in Hand
Dec 02 2020
Uncategorized @
Top E-Commerce Metrics for the Holiday Season
Nov 13 2020
Uncategorized @
Anomaly detection use cases for driving conversions.
Nov 06 2020
Trends & best practices
ActBlue vs WinRed: Compare the Biden and Trump campaigns’ digital experience.
Nov 02 2020
Uncategorized @
Analytics for UX Designers: Best Practices & Tools
Oct 26 2020
Perspectives
Going beyond mobile first: Creating a great digital experience for today’s customers.
Oct 22 2020
Company & culture
Quantum Metric gains $25M to better help customers adapt to the digital surge
Oct 12 2020
Perspectives
Five requirements to build a world-class digital experimentation program
Sep 21 2020
Perspectives
Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer
Sep 15 2020
Uncategorized @
Accelerate Your Digital Transformation Through Experimentation
Sep 11 2020
Company & culture
Happy 1 Year Anniversary, QMU!
Sep 03 2020
Uncategorized @
(Unprecedented) Digital Times Require Digital Retail
Aug 28 2020
Perspectives
A Conversation With Don Fotsch on Continuous Product Design as a Core Business Process
Aug 25 2020
Uncategorized @
Future-Proofing Digital Strategies: JCPenney's Race Against Consumer Expectations
Aug 20 2020
Perspectives
Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach
Aug 13 2020
Product
Alerts are not just an 'IT thing' anymore, a discussion with Crate & Barrel
Jul 30 2020
Perspectives
Why Culture and Cognition Matter to Enterprise Product Teams
Jul 28 2020
Perspectives
Making the case for a more human approach to digital analytics
Jul 21 2020
Perspectives
A Continuous Journey: Driving 360-Degree Client Insights in the Financial Services Industry
Jul 13 2020
Perspectives
5 Lessons on Digital Experiments From the Experts
Jun 30 2020
Trends & best practices
The Gaps in Driving Digital Alignment Across the Organization
Jun 25 2020
Uncategorized @
The 3 Facets of Digital Customer Continuity
Jun 23 2020
Perspectives
The Rise of the Data Product Management Discipline
Jun 16 2020
Perspectives
My UX Journey: How a Course on Human-Computer Interaction Turned Me Into a Lifelong UX Advocate
Jun 12 2020
Product
Product Foundations: Performance and the State of Flow
Jun 09 2020
Perspectives
Rise to the challenge: Digital transformation is not just an opportunity, but a necessity
Jun 05 2020
Perspectives
Ready to Replatform? How to Measure the Success of Your Replatforming Initiative
Jun 04 2020
Company & culture
New Gartner recognition: Market Guide for Web, Product and Digital Experience Analytics
Jun 02 2020
Perspectives
Q&A with Jason Dickson, Digital Product Leader at Hilton, Expedia
Jun 01 2020
Uncategorized @
Why We Built This: Page Performance
May 28 2020
Perspectives
Rise to the Challenge takeaways: Leading through hardship
May 27 2020
Perspectives
Turbocharge your testing program by listening to your customers
May 13 2020
Product
Why We Built This: Pages
May 11 2020
Perspectives
Rise to the Challenge takeaways: Data-driven pivots & ruthless prioritization
May 08 2020
Perspectives
Digital Operations Leaders: Time to Build a Data Center of Excellence
May 06 2020
Uncategorized @
Learnings from curbside pickup in the time of COVID
May 05 2020
Company & culture
Quantum Metric recognized in Forrester Value Stream Management Guide
May 01 2020
Perspectives
An invaluable trifecta of insights for every product leader: analytics, voice of customer, and session replay
Apr 30 2020
Perspectives
What can we do about those torturous weekly readouts of digital KPIs and priorities?
Apr 22 2020
Company & culture
We Brewed Up a Way to Reconnect with our Coworkers!
Apr 20 2020
Perspectives
Pivot in Pajamas? Teams CAN be Both Aligned and Remote
Apr 09 2020
Trends & best practices
Field Notes: The Decoy Effect
Mar 25 2020
Trends & best practices
COVID-19 Online Sales Impact Data
Mar 11 2020
Trends & best practices
Will Click & Collect be Rudolph or the Grinch?
Dec 18 2019
Uncategorized @
Finnair Holidays Use Case: Improving the Package Booking Flow
Dec 09 2019
Trends & best practices
Toy Sales Have Largest Dropoff from Website Errors
Dec 02 2019
Trends & best practices
Black Friday Advice Marie Kondo-style
Nov 30 2019
Company & culture
Quantum Metric is on Deloitte’s 2019 Technology Fast 500™
Nov 07 2019
Product
Introducing Quantum Metric Teams — a digital workspace for everyone
Oct 30 2019
Company & culture
Super Awesome: We Are a Gartner Cool Vendor!
Sep 17 2019
Company & culture
Building a Community of Customer Experience Intelligence
Sep 03 2019
Trends & best practices
Getting Mobile User Experience Right
Jun 11 2019
Perspectives
1:1 Real-Time Customer Engagement
Apr 24 2019
Product
Harness Real-Time with User Behavior Analytics
Apr 17 2019
Perspectives
Google Cloud Next 2019: Delivering on Apple’s 1997 promise to “Think Different”
Apr 11 2019
Trends & best practices
The Art & Science of Flight Upgrades [Infographic]
Apr 09 2019
Trends & best practices
Digital Experience Innovation in Travel & Hospitality
Apr 05 2019
Trends & best practices
Experience and Data: Four Adobe Summit 2019 Takeaways
Apr 02 2019
Product
Adobe Summit 2019: Unveiling Quantum Metric’s Launch Integration
Mar 18 2019
Product
Integrated Security By Design
Jan 29 2019
Perspectives
Digital Experiences Enabled by Data Enhanced Empathy
Jan 22 2019
Product
Security as a Differentiator (Part 1): CES 2019 Takeaway
Jan 15 2019
Product
Mapping the Digital Customer Experience Journey
Jan 08 2019
Trends & best practices
Top 5 Digital Experience Predictions for 2019
Dec 31 2018
Product
Digital Experience Strategy Opportunities
Dec 18 2018
Perspectives
Seeing the Future with Predictive Analytics
Dec 05 2018
Perspectives
Tealium and Quantum Metric Partnership: Bringing Digital Experience Insights to the CDP
Nov 29 2018
Trends & best practices
The Black Friday Blackout (and 4 Key Tactics for Avoiding it Next Year)
Nov 27 2018
Perspectives
Is Your Website Ready for the Holiday Rush?
Nov 13 2018
Perspectives
Supporting Digital Experimentation with Evidence
Nov 06 2018
Perspectives
Visibility in Building Digital Brand Experience
Nov 01 2018
Perspectives
The Digital Experience Journey: Website Performance
Oct 29 2018
Perspectives
Exceptional Experiences are Vital: How to Stop the Digital Bleeding
Oct 22 2018
Perspectives
5 Checkpoints for a Digital CX Journey
Oct 15 2018
Product
Session Replay is Now Mission Critical
Oct 08 2018
Perspectives
Actionable Digital Experience Analytics
Oct 01 2018
Company & culture
Investing in Digital Innovators: Announcing our $25M in Funding
Sep 18 2018
Perspectives
Results in a World of Continuous Agile Delivery
Sep 11 2018
Perspectives
Digital Intelligence Analytics for Devops
Sep 05 2018
Perspectives
Digital Experience Analysis: Time is the Enemy
Aug 27 2018
Perspectives
Experience Analytics for eCommerce Platform Migrations
Aug 21 2018
Trends & best practices
8 Key Takeaways from eTail East 2018
Aug 14 2018
Trends & best practices
Hate Waiting in Line for the Register? So Do Digital Shoppers.
Aug 06 2018
Perspectives
How Travel Brands Can Take Flight with Digital Experience Analytics
Jul 30 2018
Company & culture
Forrester Study Finds $8.6M in Benefits with Quantum Metric
Jul 23 2018
