Digital insights specific to you.
Quickly identify and address digital friction that’s impacting your acquisition and retention goals.
Understand why insurance customers struggle in their journey.
Build client-centric journeys and accelerate digitization goals.
Make high-yield digital experiences your biggest asset.
Maximize visibility, minimize mobile friction.
Gain transparency with real-time app insights for seamless digital journeys.
Connect your agents to the digital experience.
Help contact center agents reduce escalation hurdles and diagnose customer experience issues faster.
Link customer feedback to digital friction.
Instantly size the impact of one customer’s struggle across all customers.
Release new features quickly and confidently.
Understand technical performance, identify areas of improvement, and prioritize what’s most important.
Meet your business objectives faster with pre-built guides.
Ramp up your team’s efficiency with Atlas’ out-of-the-box guides featuring dozens of micro-journeys tailored to your industry. Easily monitor, diagnose, and optimize across your entire customer journey. Click below to view Atlas guides.
„Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our teams closer.”
Steven Teo/Head of Innovation and Digital Controls at BMO
„With Quantum Metric, we’re identifying issues faster and our mean time to resolution is reduced.”
Nancy Hom/Sr. Manager, Monitoring (Retired)
Why Quantum Metric.
Deliver banking, insurance, and wealth management experiences clients love.
- Measure and improve both web and mobile app journeys
- Identify and prioritize friction in the self-service experience
- Provide contact center agents real-time visibility into customer experience
- Get alerted and view session replay for only high impact customer struggle
- Measure the business impact of one customer’s feedback across all customers
- Enable contact center agents to share replays with IT to reproduce and close the loop
- 300+ data behavioral and technical points captured out of the box
- Machine learning detects customer frustration
- Diagnose technical errors and root causes
- Receive real-time alerts on changes in business metrics
- PII is blocked by default, even after website updates
- Choose between allow, block, or encrypt, resulting in more actionable session replays
- Decrypt with a private key to re-identify sessions for support triage
Schneller flüssige Abläufe im Mobile Banking entwickeln.
Benchmark-Bericht: Anpassung an die Inflation
Partnering with Quantum Metric, BMO built an award-winning approach to optimize the company’s commercial digital banking platform.