Check in flow guide for airlines
When an app won’t load or the check-in screen malfunctions, customers are forced to seek out a desk agent to print a paper ticket. The check-in flow guide examines every step of the check-in funnel to see trends over time, monitor continuation rates across the check-in flow, and identify friction points preventing customers from checking in successfully.
Key business questions answered:
- Are customers able to check into their flights successfully?
- What platforms are customers using to check in?
- Is there friction in the checkout process?