Frequently Asked Questions

Have a question about our platform? Here are answers to the questions that we hear most.

Product Capabilities

What kind of data do you capture?

Quantum Metric performs a full session replay capture. This includes page hits, mouse movements, scrolling, typing, dozens of out-of-the-box errors and events, API calls, etc. Quantum Metric’s event engine can be tailored to capture what you need to understand the user experience and inform product improvements!

How much of your struggle or error detection is out-of-the-box?

Quantum Metric has dozens of automatic detection techniques to identify experience interactions, errors, and struggle. Additionally, we can easily add custom events or errors in our UI with no code changes needed in your application.

Are you able to follow user sessions across devices?

Yes, Quantum Metric can capture and follow users sessions across devices so long as there’s a user identifier, such as an email address or unique ID.

How do you "quantify impact" for non-retail companies?

If you have a user workflow that delivers value to your business, then you likely care about that workflow’s conversion rate. This could be a bank funds transfer, resetting a password, or getting an insurance quote. All of these have an economic impact on the business and we instantly quantify that impact to help your teams prioritize.

What benefit does your data warehouse, Google BigQuery, have for me?

Google BigQuery is a highly scalable and secure enterprise data warehouse that is leveraged by Quantum Metric to store your data. It provides the ability to query petabytes of data to uncover meaningful insights in seconds. Additionally, Quantum Metric provides customers with direct access to their BigQuery instance to run their own queries or integrate it into an existing BI tool like Looker, Tableau, Domo, etc.


Will Quantum Metric work on our site or native app?

Yes. Quantum Metric supports both web and native mobile applications on both Android and iOS. We work out of the box with all modern dynamic content sites, including Single Page Apps (i.e., REACT, Angular, Backbone, etc), WebComponents, JQuery, AJAX, HTTP/2, HTTPS, SPDY, HTML5, and more.

How do we install Quantum Metric and how long will it take?

Our tag is a small JavaScript snippet that you can deploy via a tag manager like Adobe Launch, Google Tag Manager, Tealium, Ensighten, etc. For native apps, it’s a native library and one line of code to add the SDK to your application. It can literally take just a few minutes to install and you can start seeing value almost immediately!

What impact to site performance will Quantum Metric have?

No, our performance impact is imperceptible to end users. The Quantum Metric tag won’t block your pages and starts processing after the page is ready or interactive for your users. Additionally, everything captured by Quantum Metric is compressed and sent in small, asynchronous batches, and therefore doesn’t affect the user experience or load of other resources. Learn more on our Performance & Overhead page.

Which teams do customers usually deploy to first?

Enabling cross-team collaboration is a key strength of Quantum Metric. The teams you deploy to first will depend on your business priorities. We can help you make this decision and share reference stories too. Technical teams like engineering, IT Ops, DevOps, and QA love Quantum Metric because we offer all the network and technical diagnostics they need to reproduce and diagnose issues. But the beauty of Quantum Metric is that business users across e-commerce, product, UX, support, and marketing will also love using Quantum Metric to help make data-driven decisions.

Data Security

Is Quantum Metric GDPR-compliant?

Yes. When is comes to GDPR and privacy, there are typically two options: 1) Complete removal: Some of our enterprise customers have no need to collect PII data. In such cases, Quantum Metric removes all personally identifiable information 2) Pseudonymization: Substitute sensitive, identifiable data in such a way that additional information is required to re-identify the data subject. With Quantum Metric, sensitive information is encrypted at the time of capture from the bulk of the data, a process specifically encouraged by the GDPR. Only Quantum Metric customers have the private key needed to re-identify users in the event of fraud, etc. When a user is re-identified, this is captured in the Quantum Metric GDPR audit logs.

How does Quantum Metric secure and protect customer data?

We are serious about security. Quantum Metric never collects sensitive data like passwords or credit card numbers. Additionally, you have full control over what is or is not captured by Quantum Metric, and it’s enforced on the user’s device. For data that does need to be captured, Quantum Metric secures the data with encryption. Only the Quantum Metric customer has access to the private key to decrypt the data. Finally, all collected data is sent over HTTPS and stored on encrypted disks.


How are you different than traditional analytics platforms such as Adobe and Google Analytics?

Many of our customers use us with Adobe or Google Analytics because we complement each other very well. Our key differences are: 1) We give you real-time visibility into all behavioral, technical, and segment data. 2) We answer the “why” with qualitative feedback from session replays. 3) We automatically prioritize opportunities by impact to users, conversion, and revenue.

What other solutions do you integrate with?

Check out our Partners page if you haven’t already! We have very simple two-way integrations with many, if not most, ecosystem solutions. This includes CX, experimentation, customer data platforms, application performance monitoring, and collaboration solutions.