Improve digital presence and conversions
Improving your customer's experience is great for business, when you know where customers are struggling. By viewing real customers' experiences, you can better understand where customer struggle is occurring and get insight on how to improve your digital presence.
Experience your customer's experience
Drill into any segment, down to each individual user, providing a richer understanding and validation of each improvement opportunity. You'll be able to replay each user session that contributed to each statistic and opportunity identification.
Quantum Metric's session replay is the most advanced replay engine. You'll be able to view a session exactly how your customer experienced it.
Whether for sales team lead follow up, call center contact, or site live chat features, your organization users can easily bring up a customer's replay session with just a click. Integration is a single URL passing the customer's email, login, or cookieID. It's that simple.
With federated login support via SAML or OAuth, sales team members, IT, and call center agents won't need to think about signing in to multiple systems.
Of course, playing back thousands of hours of digital user experiences has very little value for your enterprise. Clicks, scrolls, data entry, form fills, hits, session behavior, anomaly detection, and more are fed into Quantum Metric's powerful analytics engine so you only need to review sessions of interest.
We worry about making deployment simple so you don't have to
We make it easy to capture data, whether your digital presence is on PCs, tablets, or mobile devices. Quantum Metric works out of the box with all modern dynamic content sites, including AJAX, JQuery, HTTP/2, HTTPS, SPDY, HTML5, and more.