Tailor seamless digital experiences.
Understand shoppers’ needs so you can build digital experiences that not only convert, but keep them coming back.
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Make shopper obsession your best seller.
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Proactively discover friction points.
- Whether it's one customer or many, pinpoint where customers are struggling and size the impact.
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Drive digital customer empathy.
- Understand the customer journey with visibility into your web, mobile app, or in-store kiosk experiences.
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Confidently release new features.
- Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.
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Obtain real-time customer insights.
- Avoid backlog delays and get immediate answers to business questions with autocaptured data sets.
Quantum Metric has allowed us to identify some of the biggest guest pain points. We specifically identified multiple errors in the checkout funnel and systemically chipped away at those errors. It’s been a multi tens of millions of dollars of impact to the business.
Quantum Metric has helped us understand that seemingly small UX design choices can have an outsized impact on customer satisfaction
Why Quantum Metric.
Understand shopper behavior, align internally, and exceed goal after goal.
Prioritize revenue-impacting opportunities.
- Get a stack ranked list of opportunities with incremental revenue impact
- Prioritize opportunities by key business metrics, plus customer count, conversion impact, or annualized revenue loss
- Align business and tech teams on which problems to solve first
Autocapture all behavior, identify friction.
- 300+ behavioral and technical data points captured out of the box
- Machine learning detects customer frustration
- Diagnose technical errors and root causes
- Receive real-time alerts on changes in business metrics
More answers, less waiting.
- Understand experience with automated journey mapping, heatmaps, and behavioral data
- Business teams get answers, engineering receives fewer tagging requests
- Improve discovery of undetected friction points
Automated configuration for privacy assurance.
- PII is always blocked by default, even after website updates
- Customer information is never stored server-side
- Choose between allow, block, or encrypt for session replays
Resources
Calculate the ROI of the digital customer experience.
Read more
Retail benchmarks: Adjusting for inflation
https://www.quantummetric.com/resources/ebook/retail-inflation-benchmarks/
The rise and rise of customer lifetime value in retail.
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