Superior insights, stronger connections.
Proactively discover friction points.
- Rapidly identify and address conversion blockers in your most important customer journeys.
Enhance self-service and contact center.
- Diagnose issues faster and reduce hurdles for a better agent and customer experience.
Turn direct feedback into immediate action.
- Connect feedback to friction and instantly size impact across website or mobile app visitors.
Confidently release new features.
- Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.
“[Quantum Metric] gives us an idea of pathing that allows us to get closer to the journey and closer to understanding how to engage with our prospects and customers.”
“I love being able to jump into the platform and immediately have a pulse on the performance of the site. Additionally, the ability the quantify our opportunities allow our teams to be able to efficiently prioritize initiatives and allocate resources.”
Why Quantum Metric.
Provide better online and mobile experiences for your customers.
- 300+ data points captured out of the box
- Machine learning detects customer frustration
- Diagnose technical challenges and root causes
- Receive alerts on changes in business metrics
- Measure and improve both web and mobile app journeys
- Identify and prioritize friction in the self-service experience
- Provide contact center agents real-time visibility into customer experience
- Watch session replay for every customer complaint
- Size the impact across all customers, from any one piece of feedback
- Allow contact center agents to share replays to IT to reproduce and close the loop
- Understand experience with automated journey mapping, heatmaps, and behavioral data
- Customize dashboards for every role, every function
- Business teams get answers, engineering receives fewer tagging requests