Digital adoption is the new policy for insurance companies.
How insurers can leverage data insights to bring a human touch to their digital products.
Policyholder expectations are rising. How can digital insurance offerings keep up?
The rise of insurtech has put pressure on insurance companies to innovate. Now, policyholders expect a flawless digital experience when signing up for an account, creating a policy, and submitting a claim. Insurers need to deliver digital experiences that are both fast and personalized.
So what are policyholders looking for from insurers in 2021? More and more consumers are looking for engaging content and solutions on mobile apps and websites.
In this ebook, we take a look at how to:
- Identify customer friction faster
- Quantify empathy for digital policyholders
- Ensure seamless mobile experiences
- Enhance the agent experience