AUTOCAPTURE
Autocapture and activate customer behavior data in real time.
Give your teams immediate visibility into customer interactions, friction points, and digital experience issues without relying on delayed analytics or manual tagging.
Capture 60+ behaviors and 300+ data points out of the box.
Easily create events, audiences & more without the need for manual tagging. Quantum Metric’s data autocapture and activation capabilities help teams collect, analyze, and act on customer behavior data in real time. By connecting behavioral insights with operational workflows, teams can identify friction faster, improve digital experiences, and make more confident product decisions.
No manual tagging or ongoing maintenance required.
With a one-time JS tag or SDK deployment, start capturing real-time customer behavior data instantly across your digital properties while automatically tracking new pages and features as your site or app evolves. Our patented capture technology works across web, mobile, and kiosk experiences, bringing customer behavior data from multiple applications into a single platform.
- Reduce reliance on manual tagging and maintenance
- Connect customer behavior data across channels and devices
- Gain a more unified view of customer interactions
Capture customer behavior data out of the box.
Quantum Metric’s autocapture technology begins capturing customer behavior and experience data immediately upon deployment. Out of the box, Quantum Metric surfaces 60+ behavioral and friction indicators, including possible frustration signals, long-running spinners, and forced reloads, along with 300+ audience and experience dimensions such as browser, device type, operating system, and geographic location.
- Gain immediate visibility without manual configuration
- Detect customer frustration and technical friction earlier
- Identify behavioral patterns across customer journeys
Precision event capture across the customer journey.
Create precision events using the behavioral and experience data captured by Quantum Metric to better understand the customer experience without manual tagging or code-level changes. Using the visual event editor, teams can quickly configure events without relying on engineering resources.
- Capture metrics unique to your business
- Analyze historical performance and customer experience trends
- Establish more accurate experience baselines over time
“When you have over 100,000 commercial digital banking sessions a day, understanding what they want and how they’re behaving is exceptionally complex. Quantum Metric has helped turn us into that completely customer-centric team and provided the framework to continue to scale our customer experiences and service.”
Sean Ellery / Head of Digital and Innovation, Treasury & Payment Solutions
Data as fresh as your last release.
Behavioral metrics
Clicks, taps, scrolls, long-running spinners, scroll depth, form submits, back button usage, page views, typed text, frustration signals, and more.
Technical metrics
Error messages, JS errors, API requests, API 500s, network requests, API 40x, page speed metrics, app crashes, uncaught exceptions, and more.
Business metrics
Conversion rate, conversion value, funnel performance, bounce rate, page views, promo code values, attribution data, and more.
Frequently asked questions about autocapture.
Why is real-time customer data important?
Real-time customer data helps organizations quickly identify friction points, technical issues, and changing customer behavior so teams can make faster, more informed decisions and improve digital experiences before problems impact revenue or customer satisfaction.
How does Quantum Metric capture customer behavior data?
Quantum Metric captures behavioral, technical, and journey data across web and mobile experiences to help teams better understand how customers interact with digital products and where friction occurs.
What teams use behavioral analytics platforms?
Behavioral analytics platforms are commonly used by product, UX, analytics, e-commerce, engineering, and digital operations teams to better understand customer behavior and improve digital experiences.
How does data activation improve customer experiences?
Data activation helps teams move from insights to action faster by connecting customer behavior data with workflows, prioritization, and optimization efforts that improve digital journeys and reduce friction.
What is data capture and activation?
Data capture and activation allows organizations to collect customer behavior data and immediately turn those insights into action. Quantum Metric captures behavioral, technical, and experience data across web and mobile journeys so teams can better understand customer intent and prioritize improvements that drive measurable business impact.
How does real-time customer data help teams move faster?
Real-time behavioral data gives teams immediate visibility into what customers are experiencing across digital channels. Instead of relying solely on dashboards or delayed analytics, teams can quickly uncover friction points, identify technical issues, and understand how customer behavior impacts conversion and engagement.
