Physical to digital: From brand equity to customer worth.

A webinar series on overcoming the disadvantages of being physical-first in retail.

Don’t run before you can walk.

The kick-off to our ‘Quantify this’ series, we’re speaking with Chalhoub Group about how to hold-back over-keen stakeholders who want to go from zero to metaverse overnight.

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Empathetic decision making and its outcomes.

In episode 2, Janelle Estes from UserTesting and recent author of ‘User Tested’ discusses how to build customer feedback into your business so that it becomes second nature.

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The rise and rise of customer lifetime value in retail.

Richard Owen, co-developer of the methodology to operationalise NPS, and customer loyalty expert discusses why traditional retailers are struggling to keep up with digital-only eCommerce businesses.

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