Powering human-first digital experiences
If the past 15 months have shown retailers anything, it’s the need to find every opportunity to be more human. How about delivering human-first versus digital-first experiences? To create truly differentiated customer experiences, retailers will need to masterfully combine customer empathy, real-time signals, and a robust technology ecosystem.
Join Raymour & Flanningan’s Shawn Tysco and Vistaprint’s Drew Forster to discuss the art of the possible and what we need to take from the pandemic to redefine the retail experience. We’ll touch on topics including:
- How to put the customer at the heart of the digital experience
- Anticipating customer struggle and knowing when to intervene
- Using data to truly hear customers and build genuine engagements in a post-COVID world