Duty & opportunity: Customer-first responsibility in finance

In July 2022, the UK’s Financial Conduct Authority (FCA) launched new regulation intended to significantly change the culture of financial services firms to be more focused on driving experiences in the best interests of their customers. We are joined by Maria Elena Cappello, Member of the Board of Directors at Luminor Group and BPER Banca, who helps us explore:

  • The global impact on this regulation
  • How it could potentially affect consumer trust
  • Top considerations for financial firms as they implement changes

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