Empathetic decision making and its outcomes.
How to build customer-centric experimental muscles into your business.
Janelle Estes, Chief Insights Officer at UserTesting, has been working with human centered feedback and design her entire career, and recently even wrote a book on it.
In this chat turned on-demand webinar with QM’s Elissa Quinby, Janelle will examine some of the ways companies can build customer-centered experimentation into their DNA, making part of ‘muscle memory’ for better ongoing product development.
Watch the 20-minute recording now.