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Platform

Platform overview

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Key capabilities

Monitoring & alerts Alerting on aggregate behavior, frustration, and more. Session replay Understand the “why” behind customer behaviors. Journeys Understand which paths customers are taking. Dashboards Organize and monitor your most important data. Opportunity analysis Automatically surface and quantify friction points. Heatmaps Visualize page-level clicks, scrolls, and attention. Guides Industry specific templates to improve your experience. Page performance Discover and quantify the impact of slow pages. Visible Visualize user behavior directly from your browser.

Platform foundations

ExperienceAI Our powerful machine learning engine. Mobile app analytics Patented mobile analytics technology. Security and privacy Best in class security technology and polices. Autocapture Capture over 300 metrics out-of-the-box. Performance & overhead Lightweight SDKs and tags. Partners & integrations View our technology and solutions partners.

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Use cases

Industries

Retail Understand shoppers’ needs faster. Financial services Drive digital adoption and improve satisfaction. Travel & hospitality Grow revenue and loyalty with real-time visibility. Telco Improve the digital-first experience. Gaming Understand real-time player behavior. Healthcare Improve patient self-service and loyalty.

Teams

Product Understand any part of the digital experience in seconds. Technology Surface and scope customer technical friction in real-time. Marketing Strengthen your campaigns and convert more. Analytics Answer the “why” behind the customer experience. CX & VoC Bring together qualitative and quantitative insights. UX Deep insight into behavior, engagement, and friction. Service & support Improve customer empathy and contact center efficiency.

Solutions

Digital analytics Monitor, diagnose, and optimize critical experiences. Product Analytics Understand user behavior and drive adoption. Experience analytics Surface pain points and quantify opportunities. Journey analytics Insights into every touchpoint across the digital journey. Web analytics Understand and report on digital performance.

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Top industry guides

Retail Airlines Consumer banking Insurance Telco

Resources

Resources

Resources Review expert guidance and new data. Events & webinars Join us for live or virtual events. Blog Thought leadership, trends, and product insights. Continous Product Design The approach to building better products faster.

On-demand webinar

The future of NPS with its founder, Fred Reichheld

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About

About us

Our story How Quantum Metric started, our leadership team, and how you can get involved. Careers See what it’s like to work for Quantum Metric, and available positions. News Read the latest announcements and news.

Partner network

Partner program Our key ecosystem of partners. Our partners See who already has joined.

Latest news

Quantum Metric wins Google Cloud Technology Partner of the Year award.

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