Gartner® Report

Top 3 Customer Experience Trends for Digital Insurance 2022

Per Gartner, “Customer needs and demands are shifting, and most insurers are ill-prepared to improve customer experiences. A recent Gartner CX study sheds light on three trends that insurance CIOs must be aware of when building effective CX strategies and associated supporting technical environments.”

Type of Insurance Interaction by Channel, Gartner bar chart

Who should download this report:

  • Insurance CIOs
  • Leaders involved in financial services digital business strategy

 

Gartner® Report: Top 3 Customer Experience Trends for Digital Insurance 2022. Kimberly Harris-Ferrante, 29 JUNE 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved

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