Quickly identify a 3rd-party payment issue

An auto parts replacement retailer identified a PayPal-related issue within minutes after hours, sparing the team late night rounds of phone calls.

 

Late one evening, the Senior Web Analyst at an auto parts replacement retailer received a call from the engineering team regarding a huge spike in calls to the Customer Care Center. Most of the issues were related to orders that would not go through.

The analyst logged into Quantum Metric and quickly ascertained from the Opportunity dashboard that there was a spike in several PayPal-related errors. She immediately directed the engineering team on which errors to focus first based on the calculated impact on conversion.

It’s the type of issue that would previously pulled in several teams and people into long, after-hours meetings. With Quantum Metric’s real-time anomaly detection, the culprit was identified and focus areas prioritized in five minutes.

 

Watch a 2-minute demo video of this use case:

Use Case Prioritization, Real-time monitoring, Reduce MTTI/MTTR
Team Analytics, Engineering
Industry Retail

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