Rescue high-value customers at the moment of friction

A consumer electronics retailer is using Quantum Metric to recover up to $30M in potential lost sales when customers experience friction on its checkout page.

Over a three-month period, the e-commerce team found that nearly 30% of its customers received an error on the final step of its checkout process, causing conversion to drop by 40%, or $30M in abandoned carts.

Now, the e-commerce team is using Quantum Metric’s real-time web hooks and an integration with A/B testing platform Evergage to trigger an intercept when two error messages are detected. On the second occurrence, customers see an apology message and a prompt to connect with a support agent.

Watch a 2-minute demo video of this use case: