Perspectives
Convergence: Re-shaping the future of digital analytics.
By Mario Ciabarra
Aug 22 2023
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TRENDS & BEST PRACTICES
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NPS and beyond: Unlock the power of digital analytics.
Nov 22 2023
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What are the different types of digital analytics?
Nov 14 2023
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3 essentials for your mobile analytics strategy.
Nov 09 2023
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What is a heatmap and how does it work?
Oct 26 2023
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3 ways monitoring benefits all teams (not just IT).
Oct 17 2023
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The ultimate guide to product analytics: 8 key benefits of product analytics.
Oct 11 2023
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Business and technical team tension: Why it exists and how to navigate it.
Oct 03 2023
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Contribution vs attribution analysis: What is the difference?
Sep 14 2023
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Maximize the value of digital analytics in the face of belt tightening.
Sep 06 2023
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8 key benefits of web analytics for your business.
Aug 30 2023
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Convergence: Re-shaping the future of digital analytics.
Aug 22 2023
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3 digital optimisation use cases from the Middle East.
Aug 08 2023
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Product perspective: Managing the loudest voice in the room.
Aug 02 2023
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Summer Launch: The latest features in Atlas, Dashboards, and Visible.
Jul 26 2023
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The high cost of digital distractions and misalignment.
Jul 12 2023
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Unpacking the new age of travel: 2023 trends.
Jun 21 2023
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6 key focus areas of the retail customer journey.
Jun 06 2023
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4 biggest digital optimization time wasters and how to avoid them.
May 31 2023
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Behind the pillars: Defining each step of the customer journey.
May 23 2023
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SEO and UX: The dynamic duo of online success.
May 19 2023
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The future of CX in telco with DU Telecom & Telstra.
May 15 2023
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How comparison sites can leverage digital to drive conversions.
May 15 2023
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Safeguarding every player in the new era of digital gambling.
May 11 2023
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How to calculate conversion rates and make every marketing dollar count.
May 08 2023
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3 simple approaches to digital optimization.
May 05 2023
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Maximizing self-service to prevent digital leakage.
Apr 26 2023
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MasMovil Q&A: Proactively reduce high churn with self-service.
Apr 25 2023
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3 digital strategies that drive hotel guest loyalty.
Apr 20 2023
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How to improve customer experience using customer journey analytics.
Apr 12 2023
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2023 Retail Snapshot: Mapping mobile habits.
Apr 11 2023
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Optimizing the digital customer journey: 5 key focus areas.
Apr 07 2023
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Google Analytics 4: Why collecting data alone won't be enough.
Apr 04 2023
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Shoptalk '23: Key themes and why they matter for retailers.
Apr 03 2023
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Self-service analytics on the fly in Quantum Metric.
Mar 29 2023
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Retail strategy: 3 quick tips for maximizing customer lifetime value.
Mar 16 2023
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Mobile app analytics: 10 metrics every business should track.
Mar 07 2023
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Google Optimize sunset: 5 ways to keep your experimentation program on track.
Mar 03 2023
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Call center technology: Trends and top tools for 2023.
Feb 21 2023
COMPANY & CULTURE
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Celebrating the 2023 CPD Signal Award winners.
Feb 17 2023
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Get to digital answers faster with Atlas and Visible
Feb 16 2023
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Atlas: 3 steps to answering key business questions.
Feb 09 2023
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How to create a digital customer experience strategy.
Feb 06 2023
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Meet Quantum Metric Atlas: Your guide to navigating digital complexity.
Jan 25 2023
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3 World Cup takeaways to get your digital experience game-ready.
Jan 18 2023
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Announcing the 2023 CPD Signal Award finalists.
Jan 12 2023
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Financial Conduct Authority optimization best practices for CX.
Dec 19 2022
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How Quantum Metric PII Data Encryption ensures GDPR compliance.
Dec 14 2022
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2022 Holiday Habits: Black Friday + Cyber Monday.
Nov 28 2022
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Six reasons why every digital leader should attend Quantum LEAP ‘23.
Nov 10 2022
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How to prepare your digital experience for the FIFA World Cup.
Oct 27 2022
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FSI snapshot: Balancing banking customers’ needs.
Oct 20 2022
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How optimizing ROAS increases customer loyalty.
Oct 10 2022
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Travel snapshot: Checking-in on booking behaviors.
Oct 03 2022
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How retailers quickly find & fix user experience points of friction with Quantum Metric.
Oct 03 2022
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How Quantum Metric listens to feedback for continuous improvement.
Sep 19 2022
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To stream or not to stream?
Sep 14 2022
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How behavioral analytics honor FCA Consumer Duty rules & improve CX.
Aug 30 2022
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Why data sampling in experience analytics is a limitation.
Aug 16 2022
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How inflation is turning retail on its head.
Aug 08 2022
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How retailers can prepare for digital holiday traffic.
Aug 08 2022
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Taking real-time digital retail action with Activate.
Aug 04 2022
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Finding the right digital experience analytics platform.
Aug 01 2022
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Consumer Duty and customer centricity in digital financial services.
Jul 28 2022
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The power of celebrating digital experience insights across teams.
Jul 25 2022
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Getting digital insights as an executive doesn't have to be hard.
Jun 30 2022
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Web, product, and digital experience analytics are converging—here’s how.
Jun 16 2022
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3 focus points for increasing bookings with travel experience analytics.
Jun 07 2022
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Make the luxury digital customer experience your best sales associate.
Jun 01 2022
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Quantum Metric Visible: Why it matters.
May 18 2022
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3 myths about autocapture and why you should ignore them.
May 16 2022
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Top mobile app analytics platform challenges and how to address them.
May 10 2022
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How the Quantum Metric-ServiceNow Integration boosts contact center workflows.
May 05 2022
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How Vitacost empowers a fully digital customer experience with Quantum Metric.
May 05 2022
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Adapting to shifts in the airline digital traveler journey with United.
Apr 29 2022
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How mobile technology trends in banking vary across generations.
Apr 21 2022
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How to build the best online Cash ISA user experience.
Apr 21 2022
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How a Spanish airline makes data-driven decisions to unlock customer opportunities.
Apr 20 2022
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Discover data-driven design with Vista.
Apr 13 2022
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How Footasylum puts the native app at the heart of their retail brand.
Apr 04 2022
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How retail banks and insurers can support vulnerable customers.
Mar 30 2022
COMPANY & CULTURE
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How to be a great employer.
Mar 23 2022
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Benchmarking examples in retail you need to track.
Mar 22 2022
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Here’s how executives can drive retail digital transformation across an organization.
Mar 17 2022
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How the omnichannel customer journey builds empathy and wins customers.
Mar 16 2022
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Four sample mobile application optimization workflows.
Mar 08 2022
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One touch quantification: identify opportunities, quantify issues, prioritize.
Mar 01 2022
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Why you need native app analytics.
Feb 23 2022
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How to find the best mobile analytics platform.
Feb 15 2022
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Announcing the winners of the 2022 CPD Signal Awards.
Feb 10 2022
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What do customers want from a loyalty program?
Jan 26 2022
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How I found my perfect fit at Quantum Metric.
Jan 25 2022
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Out of Stock UX: Conducting experiments and addressing OOS in retail.
Jan 18 2022
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Why you need mobile data analytics tools.
Jan 10 2022
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Financial services industry trends and predictions for 2022.
Jan 06 2022
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Summer travel trends for 2022: Are you digitally ready for peak travel season?
Dec 21 2021
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Three big data use cases for experience data.
Dec 20 2021
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Why the best digital employee experience puts people first.
Dec 14 2021
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Ecommerce predictions for 2022.
Dec 07 2021
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Is agile software development outdated?
Dec 03 2021
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What does Cyber Monday mean in a digital-first world?
Nov 29 2021
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Sunburst diagram vs. Sankey diagram: What are the differences?
Nov 29 2021
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Humanize your data with quantified empathy.
Nov 24 2021
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How supply chain inventory is impacting holiday shopping.
Nov 18 2021
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How to be more customer centric with Continuous Product Design.
Nov 16 2021
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Why I left the world of financial services for Quantum Metric.
Nov 10 2021
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How effective is agile for product development?
Nov 09 2021
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Data is missing a heart: Why we need quantified empathy.
Nov 09 2021
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Forrester round table recap: The state of digital adoption in insurance.
Nov 04 2021
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Change for the bettor.
Nov 04 2021
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Why I joined Quantum Metric: To build a central system of experience.
Nov 03 2021
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The agile development process and CPD are a perfect pairing.
Oct 26 2021
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Here are 4 ways CPD can power the agile design process.
Oct 12 2021
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6 code freeze best practices for the holiday season.
Oct 05 2021
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Highlights from LEAP into Retail.
Sep 22 2021
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Mobile-first design and analytics for insurance companies.
Sep 21 2021
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3 Ways to embrace agile retail and out-innovate Amazon this holiday season.
Sep 15 2021
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Navigating a new world without normal.
Sep 09 2021
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Are you creating human-first digital experiences?
Sep 09 2021
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Code freeze in agile: What retailers need to know.
Aug 30 2021
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How can CPD make your organization customer-obsessed?
Aug 26 2021
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Meet the newest member of Quantum Metric.
Aug 24 2021
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Planning for the holiday rush: Lessons learned from a peak year.
Aug 19 2021
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Session replay tools for enterprises.
Aug 17 2021
TRENDS & BEST PRACTICES
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Want to beat Amazon?
Aug 12 2021
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Why we built this: Quantum Metric Journeys.
Aug 10 2021
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Digital Transformation in Journalism and News Media
Aug 05 2021
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Banking in a digital-first era.
Aug 03 2021
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Putting your user data to work with Quantum Metric + Google Cloud
Aug 02 2021
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Looking to Get Ahead in CPD?
Jul 29 2021
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What will the 2021 holiday shopping season bring?
Jul 21 2021
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Can Continuous Product Design Improve CPD Certifications?
Jul 15 2021
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How to Improve Call Center Customer Service and Metrics
Jul 13 2021
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More Important than Netflix? Day-to-day with Christian Kemsies, Seera Group.
Jul 02 2021
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10 Tips to Decrease Shopping Cart Abandonment Rate
Jun 28 2021
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Anomaly Detection Techniques in Retail and eCommerce
Jun 28 2021
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Highlights from Leap into Travel.
Jun 23 2021
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Digital product managers: it's time for less tracking code and more insights
Jun 21 2021
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Highlights from NG Banking Summit.
Jun 17 2021
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What is session replay for enterprises?
Jun 15 2021
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Highlights from Snowflake Summit 2021
Jun 09 2021
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Contact center analytics to track and monitor.
Jun 01 2021
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Snowflake & Quantum Metric: Unlocking a Data Goldmine
May 25 2021
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Airline Customer Journey: How Quantum Metric Helps Passengers Get to their Final Destination
May 25 2021
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Highlights from CPO Summit 2021
May 20 2021
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Airlines: The Gap Between Thinking and Doing
May 20 2021
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Have you enabled your contact center agents to be brand ambassadors?
May 19 2021
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Highlights from FinovateSpring 2021
May 13 2021
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Finovate Spring 2021: U.S. Bank's customer centric digital transformation.
May 12 2021
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Enterprise leaders: it’s time for Startup 101
May 11 2021
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The Impact of Airbnb on the hotel and hospitality industry.
May 11 2021
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New Hotel Technology Trends for 2021
May 04 2021
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Highlights from the 2021 Adobe Summit
Apr 29 2021
COMPANY & CULTURE
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Quantum Metric named among vendors in the growth stage in Forrester digital product management research
Apr 15 2021
TRENDS & BEST PRACTICES
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Airline Digital Transformation Trends in 2021
Apr 15 2021
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The Human Impact of Core Web Vitals
Apr 13 2021
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Traditional Customer Journey Mapping is Over (As We Knew It)
Apr 08 2021
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No more third-party cookies. Brands need to pivot.
Mar 30 2021
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Retail Banking Digital Disruption: Top Trends
Mar 30 2021
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Digital Trends in Retail Banks
Mar 23 2021
TRENDS & BEST PRACTICES
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The rise of the QSR kiosk in the United States.
Mar 16 2021
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A Conversation with Seera Group VP of Digital Product on Continuous Product Design
Mar 08 2021
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Continuous Product Design: Q&A from the LEAP Dive (part 2).
Mar 03 2021
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Continuous Product Design: Q&A from the LEAP Dive.
Mar 01 2021
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What are Core Web Vitals and how do you track them?
Feb 24 2021
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6 steps to create a mindset for data-driven business transformation.
Feb 16 2021
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QSR Digital Transformation: 10 Quick Service Restaurant Trends for 2021
Feb 09 2021
COMPANY & CULTURE
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Quantum LEAP 2021 in Review
Feb 08 2021
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Automated monitoring is broken—we hope to change that with ExperienceAI
Feb 02 2021
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eCommerce replatforming: A short introduction.
Jan 26 2021
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Legacy application replatforming.
Jan 19 2021
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How session replay enhances a Voice-of-Customer program.
Jan 14 2021
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Design thinking for the banking & financial services industry: 9 top tips.
Jan 12 2021
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4 Online Shopping Predictions for 2021
Jan 06 2021
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White Paper: Eight Practices for Continuous Product Design
Dec 10 2020
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Carhartt and the art of data-driven product design.
Dec 09 2020
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Did Cyber Monday transition to Cyber 2020?
Dec 04 2020
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Conversion Rate Optimization UX: How CRO and UX Go Hand in Hand
Dec 02 2020
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Top E-Commerce Metrics for the Holiday Season
Nov 13 2020
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Anomaly detection use cases for driving conversions.
Nov 06 2020
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ActBlue vs WinRed: Compare the Biden and Trump campaigns’ digital experience.
Nov 02 2020
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Analytics for UX Designers: Best Practices & Tools
Oct 26 2020
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Going beyond mobile first: Creating a great digital experience for today’s customers.
Oct 22 2020
COMPANY & CULTURE
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Quantum Metric gains $25M to better help customers adapt to the digital surge
Oct 12 2020
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Five requirements to build a world-class digital experimentation program
Sep 21 2020
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Build Great Tribes and Customer Experiences with Analytics and a Common View of the Customer
Sep 15 2020
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Accelerate Your Digital Transformation Through Experimentation
Sep 11 2020
COMPANY & CULTURE
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Happy 1 Year Anniversary, QMU!
Sep 03 2020
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(Unprecedented) Digital Times Require Digital Retail
Aug 28 2020
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A Conversation With Don Fotsch on Continuous Product Design as a Core Business Process
Aug 25 2020
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Future-Proofing Digital Strategies: JCPenney's Race Against Consumer Expectations
Aug 20 2020
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Data Product Managers: Lead the Shift from a Data-Last to a Data-First Approach
Aug 13 2020
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Alerts are not just an 'IT thing' anymore, a discussion with Crate & Barrel
Jul 30 2020
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Why Culture and Cognition Matter to Enterprise Product Teams
Jul 28 2020
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Making the case for a more human approach to digital analytics
Jul 21 2020
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A Continuous Journey: Driving 360-Degree Client Insights in the Financial Services Industry
Jul 13 2020
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5 Lessons on Digital Experiments From the Experts
Jun 30 2020
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The Gaps in Driving Digital Alignment Across the Organization
Jun 25 2020
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The 3 Facets of Digital Customer Continuity
Jun 23 2020
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The Rise of the Data Product Management Discipline
Jun 16 2020
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My UX Journey: How a Course on Human-Computer Interaction Turned Me Into a Lifelong UX Advocate
Jun 12 2020
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Product Foundations: Performance and the State of Flow
Jun 09 2020
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Rise to the challenge: Digital transformation is not just an opportunity, but a necessity
Jun 05 2020
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Ready to Replatform? How to Measure the Success of Your Replatforming Initiative
Jun 04 2020
COMPANY & CULTURE
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New Gartner recognition: Market Guide for Web, Product and Digital Experience Analytics
Jun 02 2020
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Q&A with Jason Dickson, Digital Product Leader at Hilton, Expedia
Jun 01 2020
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Why We Built This: Page Performance
May 28 2020
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Rise to the Challenge takeaways: Leading through hardship
May 27 2020
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Turbocharge your testing program by listening to your customers
May 13 2020
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Why We Built This: Pages
May 11 2020
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Rise to the Challenge takeaways: Data-driven pivots & ruthless prioritization
May 08 2020
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Digital Operations Leaders: Time to Build a Data Center of Excellence
May 06 2020
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Learnings from curbside pickup in the time of COVID
May 05 2020
COMPANY & CULTURE
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Quantum Metric recognized in Forrester Value Stream Management Guide
May 01 2020
PERSPECTIVES
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An invaluable trifecta of insights for every product leader: analytics, voice of customer, and session replay
Apr 30 2020
PERSPECTIVES
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What can we do about those torturous weekly readouts of digital KPIs and priorities?
Apr 22 2020
COMPANY & CULTURE
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We Brewed Up a Way to Reconnect with our Coworkers!
Apr 20 2020
PERSPECTIVES
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Pivot in Pajamas? Teams CAN be Both Aligned and Remote
Apr 09 2020
TRENDS & BEST PRACTICES
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Field Notes: The Decoy Effect
Mar 25 2020
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COVID-19 Online Sales Impact Data
Mar 11 2020
TRENDS & BEST PRACTICES
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Will Click & Collect be Rudolph or the Grinch?
Dec 18 2019
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Finnair Holidays Use Case: Improving the Package Booking Flow
Dec 09 2019
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Toy Sales Have Largest Dropoff from Website Errors
Dec 02 2019
TRENDS & BEST PRACTICES
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Black Friday Advice Marie Kondo-style
Nov 30 2019
COMPANY & CULTURE
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Quantum Metric is on Deloitte’s 2019 Technology Fast 500™
Nov 07 2019
PRODUCT
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Introducing Quantum Metric Teams — a digital workspace for everyone
Oct 30 2019
COMPANY & CULTURE
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Super Awesome: We Are a Gartner Cool Vendor!
Sep 17 2019
COMPANY & CULTURE
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Building a Community of Customer Experience Intelligence
Sep 03 2019
TRENDS & BEST PRACTICES
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Getting Mobile User Experience Right
Jun 11 2019
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1:1 Real-Time Customer Engagement
Apr 24 2019
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Harness Real-Time with User Behavior Analytics
Apr 17 2019
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Google Cloud Next 2019: Delivering on Apple’s 1997 promise to “Think Different”
Apr 11 2019
TRENDS & BEST PRACTICES
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The Art & Science of Flight Upgrades [Infographic]
Apr 09 2019
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Digital Experience Innovation in Travel & Hospitality
Apr 05 2019
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Experience and Data: Four Adobe Summit 2019 Takeaways
Apr 02 2019
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Adobe Summit 2019: Unveiling Quantum Metric’s Launch Integration
Mar 18 2019
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Integrated Security By Design
Jan 29 2019
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Digital Experiences Enabled by Data Enhanced Empathy
Jan 22 2019
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Security as a Differentiator (Part 1): CES 2019 Takeaway
Jan 15 2019
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Mapping the Digital Customer Experience Journey
Jan 08 2019
TRENDS & BEST PRACTICES
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Top 5 Digital Experience Predictions for 2019
Dec 31 2018
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Digital Experience Strategy Opportunities
Dec 18 2018
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Seeing the Future with Predictive Analytics
Dec 05 2018
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Tealium and Quantum Metric Partnership: Bringing Digital Experience Insights to the CDP
Nov 29 2018
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The Black Friday Blackout (and 4 Key Tactics for Avoiding it Next Year)
Nov 27 2018
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Is Your Website Ready for the Holiday Rush?
Nov 13 2018
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Supporting Digital Experimentation with Evidence
Nov 06 2018
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Visibility in Building Digital Brand Experience
Nov 01 2018
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The Digital Experience Journey: Website Performance
Oct 29 2018
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Exceptional Experiences are Vital: How to Stop the Digital Bleeding
Oct 22 2018
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5 Checkpoints for a Digital CX Journey
Oct 15 2018
PRODUCT
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Session Replay is Now Mission Critical
Oct 08 2018
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Actionable Digital Experience Analytics
Oct 01 2018
COMPANY & CULTURE
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Investing in Digital Innovators: Announcing our $25M in Funding
Sep 18 2018
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Results in a World of Continuous Agile Delivery
Sep 11 2018
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Digital Intelligence Analytics for Devops
Sep 05 2018
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Digital Experience Analysis: Time is the Enemy
Aug 27 2018
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Experience Analytics for eCommerce Platform Migrations
Aug 21 2018
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8 Key Takeaways from eTail East 2018
Aug 14 2018
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Hate Waiting in Line for the Register? So Do Digital Shoppers.
Aug 06 2018
PERSPECTIVES
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How Travel Brands Can Take Flight with Digital Experience Analytics
Jul 30 2018
COMPANY & CULTURE
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Forrester Study Finds $8.6M in Benefits with Quantum Metric
Jul 23 2018
