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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studiesGlossary
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

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DIGITAL EMPLOYEE EXPERIENCE

Your employee apps are on the clock. Are they slowing teams down?

See how work actually happens across your internal apps. Identify friction, understand impact, and fix what’s costing productivity and revenue.

Watch it in actionRead the eBook
Your employee apps are on the clock. Are they slowing teams down?

See what’s working. Fix what’s not. Prove the ROI.

Understand adoption and engagement.

Know what’s being used and what’s being ignored.

Detect friction and roadblocks.

Find and fix the moments that slow employees down.

Optimize workflows.

Turn inefficient processes into high-performing workflows.

Ensure compliance.

Monitor how employees interact with critical systems and processes.

SINGLE SOURCE OF TRUTH

See how work actually gets done in real time.

Observe what employees are clicking behind the scenes. Use Heatmaps, Zones, and Opportunities to understand exactly how work flows. Visualize end-to-end employee journeys and dive into page-level behavior to pinpoint what drives performance, and what holds it back.

See how work actually gets done in real time.

COMPREHENSIVE WORKFLOW INSIGHTS

Uncover and eliminate friction across every workflow.

See where employees struggle and why. Session replay and AI-driven analysis surface the moments that slow teams down, from errors to delays in confusing workflows. Stay ahead with real-time alerts and reporting, and gain deeper insight by analyzing usage across devices, browsers, and platforms.

Uncover and eliminate friction across every workflow.

QUANTIFIABLE IMPACT

Prove the impact of every change on your bottom line.

Measure what changed by comparing performance before and after new features are added with intuitive dashboards. Then, scale those insights across teams to quantify the true business impact.

Prove the impact of every change on your bottom line.

Use cases as versatile as your business.

Financial Services, Insurance & Banking

  • Teller platform
  • Wealth management and advisory
  • Banking system

Telecommunications & Media

  • Field service management
  • Order management and provisioning
  • Billing and payment
  • Customer service platform

Healthcare Payers & Providers

  • Billing and claims management
  • Scheduling and communication management
  • Revenue management

Travel & Hospitality

  • In-flight POS
  • Customer service/reservation agent platform
  • Loyalty management
  • Hotel property management

Retail & Consumer Goods

  • In-store POS
  • CRM
  • Order and inventory management
  • Scheduling app

Real customers. Real impact.

“Quantum Metric not only enhances the employee experience but also indirectly enhances guest satisfaction by optimizing our internal systems.”

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Patrick Apostolo / Director of Operations and Business Transformation

“With Quantum, we’re helping our product teams decide where to prioritize, where the biggest win is, where the biggest value is.”

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Jessi Lewis / eCommerce/Manager, Technical Product Delivery

“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”

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Bradley Bossenbroek / Operations Program & Knowledge Management

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How do you want to get started?

Talk to sales icon to schedule a personalized demo based on your business objectives

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Watch Live Demo thumbnail

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse Product Tours thumbnail

Browse product tours.

Review platform use cases and capabilities at your own pace.