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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

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FELIX AI

Go beyond analytics with Felix AI.

Felix AI, your agentic AI analyst, works around the clock supporting your teams to uncover insights hidden within your rich customer data—delivering them seamlessly into your existing workflows.

Sign-up for early access
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Quantum Metric wins 2025 Artificial Intelligence Award by ISG.

Recognized for breakthrough work in generative AI in analytics with Felix AI technology.

Read the press release

We make getting to the “why” simple.

Easily understand the quantified why behind your data for all of your teams—without lengthy analysis. Felix AI autonomously analyzes your data, empowering you to proactively identify insights and quantify potential impact throughout your experiences.


Agents that understand your business and KPIs.

Get your own personal team of AI agents that continuously track and alert you to the most significant opportunities to improve the customer experience. With built-in industry expertise, Felix helps you take the right actions to improve your critical KPIs.

Data that you can trust and control.

Make confident decisions with accurate, traceable, and repeatable results based on your trusted Quantum Metric experience data. With a simple workflow to create and configure agents, you can easily customize Felix AI to meet your team’s unique needs.

Put answers in everyone’s hands with a simple chat interface.

While autonomous agents surface key opportunities, your team can also ask questions on demand. Empower your business users to easily ask questions in natural language and get quick, accurate answers.

Put answers in everyone’s hands with a simple chat interface.

Stay on top of critical KPIs with custom agents.

AI agents automatically monitor, analyze, and alert you to changes and opportunities that can improve your key business metrics. Choose from our ready-to-use solutions or tailor your own to fit your unique needs.

Stay on top of critical KPIs with custom agents.

Uncover reliable insights with proven playbooks.

Pre-built playbooks guide your AI agents through consistent steps to uncover answers and explain the “why” behind your data. This ensures every insight is reliable, auditable, and repeatable.

Uncover reliable insights with proven playbooks.

Turn complex data into clear next steps with dashboard agents.

Rapidly understand complex data and visualizations with agentic AI summaries of your business critical data. Dashboard agents guide you through analysis and streamline the synthesis of insights, speeding your time to action and impact.

Turn complex data into clear next steps with dashboard agents.

A team of agents working for all your teams.

Product

Find friction in your customer journey—fast. Agentic AI highlights your biggest opportunities to boost conversions and build loyalty.

Technology

Stay ahead with real-time alerts that pinpoint root causes behind experience issues. Fix issues faster and keep things running smoothly.

Marketing

Automatically see what's working, and what's not, in your marketing funnel with actionable, AI-driven insights without digging through data.

Analytics

Empower stakeholders with quick access to answers, enabling smarter decisions and freeing up time for high-value strategic analysis.

Ready to get started with your agentic AI analyst?

Sign-up for early access.

Explore more.

How to use AI for data analytics.

blog

How to use AI for data analytics.

The 2025 Forrester Wave™

resource

The 2025 Forrester Wave™

The future of Gen AI in analytics.

blog

The future of Gen AI in analytics.

No more analytics: Why analytics must change.

blog

No more analytics: Why analytics must change.