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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

Customer Stories

FEATURED CUSTOMER STORY

How BMO reimagined the commercial banking digital client experience.

Partnering with Quantum Metric, BMO built an award-winning approach to create greater empathy for how its customers were using the company’s commercial digital banking platform.

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How BMO reimagined the commercial banking digital client experience.

Quantum Metric empowers the world’s best brands.

The most successful companies rely on our cross-industry expertise to understand customer behavior, get faster insights, align internally, and save time.

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Explore customer stories.

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Wyndham

Travel & Hospitality

Wyndham

Quantum Metric helped Wyndham Hotels & Resorts transform a fragmented data landscape into a unified source of actionable insights by integrating Datadog, Medallia, Adobe Analytics, Adobe Target, Amperity, and UserTesting.

Highlights for Children

Retail

Highlights for Children

The children's media company leverages Quantum Metric to break down internal silos, understand online user struggles, and optimize their direct mail conversion funnel.

Large Healthcare Provider

Healthcare

Large Healthcare Provider

One of the world’s largest healthcare companies worked with Quantum Metric to uncover a critical, error-free bug, preventing an $86k annual opportunity cost and reducing member friction.

FanDuel

Gaming

FanDuel

The sports betting company uses Quantum Metric for real-time insights to proactively resolve critical issues and protect user experience and revenue.

Six Flags

Travel & Hospitality

Six Flags

The amusement park brand worked with Quantum Metric to uncover and resolve critical user friction, boosting conversion rates and revenue.

Quantum Metric

Other

Quantum Metric

See how Quantum Metric's web team used its own platform to ensure a smooth website replatforming, minimizing disruptions and maximizing performance.

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Other

American Medical Association

Using Quantum Metric, the American Medical Association significantly enhanced their sign in process, resulting in reduced user frustration and improved membership metrics.

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Retail

Ashley Furniture

By leveraging Quantum Metric, the largest furniture retailer in North America significantly improved their mobile app experience, driving better customer engagement and satisfaction.

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Travel & Hospitality

Radisson Hotel Group

Radisson Hotel Group enhanced employee and guest experiences leading to an annualized increase in revenue.

Chalhoub Group

Retail

Chalhoub Group

With Quantum Metric, Chalhoub Group understands how customer journeys differ across its portfolio of brands. 

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Retail

Lululemon

Quantum Metric enabled the retailer to identify and diagnose critical checkout issues quickly and easily.

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Financial Services

Top 10 Bank

Using Quantum Metric, the bank quantified and prioritized its product backlog to focus on what impacted the business most.

“Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts on what matters most.”

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Jacquelyn DiStasi / Senior Director, Digital Analytics & Optimization, Wyndham Hotels & Resorts, Inc

“Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact.”

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Danny Ryder / Chief Digital Officer, lululemon

“Quantum Metric provides a single source of truth around our customers’ experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our technology and business teams closer together.”

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Steven Teo / Head of Innovations and Digital Controls, BMO

“With Quantum Metric, our teams at Virgin Atlantic now have the visibility and ability to quickly take action, to create thoughtful experiences that feel different for our customers.”

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Nick Sohi / Head of Ecommerce and Performance at Virgin Atlantic

“With Quantum Metric we can get to the heart of the issue. Our ability to dive deeper into each micro experience and quickly quantify its impact has evolved the way our teams are able to prioritise and best serve the needs of the customer.””

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Priyan Lad / Digital Analytics Lead at Domestic & General

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4.5

84 verified reviews

as of August 2025

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50%of the worldwide internet users.

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