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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

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CONTACT CENTER

Slash call volume and protect your bottom line with digital insights.

Reduce unnecessary calls and free up your team to focus on delivering a concierge experience, powered by real-time journey insights.

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Fewer calls, faster resolutions, happier customers.

Prevent calls.

Pinpoint opportunities to improve the digital experience, reducing unnecessary calls by making digital self-service easier and more effective.

Resolve faster.

Shorten call times and boost first call resolutions with real-time insights into customer intent and digital friction. Arm your agents with the context they need to resolve issues quickly and empathetically.

Take focused action.

Leverage digital insights to prioritize impactful changes. Align product, engineering, and customer support teams quickly and decisively on the areas that matter most, driving better customer outcomes and business growth.

Increase agent productivity.

Find friction in daily agent apps like ServiceNow or Salesforce Service Cloud. Use detailed analytics and session replay to optimize workflows by seeing exactly where agents get tripped up, no extensive user testing required.

Driving better contact center outcomes team by team.

Digital

  • Increase digital self-service and containment with optimized experiences.
  • Improve digital experiences to prevent unnecessary calls and drive better outcomes.
  • Reduce overall call burden on the contact center.

CX

  • Enhance the omni-channel customer journey.
  • Identify key drivers that cause customers to leave digital and switch to phone support.
  • Build a strong business case for improving the digital experience, showcasing how it positively impacts contact center efficiency.

Service & Support

  • Understand customer intent and any friction they faced before they pick up the phone.
  • Gain insights on why a customer is calling, allowing for faster, more empathetic support.
  • Empathize with customers by gaining a full view of their digital journey, helping agents provide a tailored and efficient service.

CONTACT DRIVER ANALYSIS

Build the case for reducing calls by tackling the friction that causes them.

Enhancing the digital experience cuts down on customer calls, but it’s tough to know where to start and justify the investment. With Contact Driver Analysis, powered by Quantum Metric’s Data Enrichment, you can identify what’s driving unnecessary calls, measure their cost, and clearly show the value of reducing them.

Build the case for reducing calls by tackling the friction that causes them.

FELIX AI

Understand any experience in 3 seconds.

Provide your agents with simple summaries of callers' recent digital experiences. With Session Summaries powered by Felix AI, your agents will know a customer’s intent, what they tried to do before calling, and what issues they encountered. This helps your agents address customer needs faster and more effectively, leading to higher satisfaction.

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EMBEDDED REPLAY

See through your customer’s eyes.

Increase customer empathy while providing best in class customer service at scale. Instantly view the customer’s digital session for faster insight and action. Ensure customer data privacy without compromising security with role-based permission.

LIGHTNING ANALYTICS

Optimize the agent experience.

Gain visibility into the agent workflow without user testing, surveys or A/B tests. Leverage the power of digital analytics, session replays, heatmaps and more to optimize agent processes, reduce time between steps and support customers better and faster than ever.

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Optimize the agent experience.

How customers use Quantum Metric for the contact center.

Read the Western Union story

“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”

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Bradley Bossenbroek / Operations Program & Knowledge Management

How do you want to get started?

Talk to sales icon to schedule a personalized demo based on your business objectives

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

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Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse Product Tours thumbnail

Browse product tours.

Review platform use cases and capabilities at your own pace.