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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery StatementDo Not Share My Information

© 2026 Quantum Metric, Inc. All rights reserved.

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HEALTHCARE

Keep your finger on the pulse of customer experience.

Anticipate patient needs in real time and improve self-service for optimized healthcare experiences.

View product toursExplore dashboard templates
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Digital insights unique to you.

Pharmacy

Identify digital friction that is impacting patient experience and quickly apply a remedy.

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Healthcare Provider

Build patient-centric journeys and accelerate digitization goals.

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Health Insurance

Identify and address member pain points during their insurance journeys.

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Diagnose and cure your customers’ pain points.

Proactively discover patient friction.

Whether it’s one or many, pinpoint where patients are struggling and size the impact.

Quickly release new features with confidence.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Drive digital patient empathy.

Understand the patient journey with visibility into your web and mobile app experiences.

Obtain real-time insights.

Avoid backlog delays and get immediate answers to business questions with autocaptured data sets.

Diagnose your digital experiences faster.

From finding a provider to enrollment, triage your customer pain points STAT with pre-built dashboard templates.


Explore dashboard templates
Gaming dashboard showing long-running spinner anomaly, conversion rates, and funnel progression trends

Why Quantum Metric.

Understand patient behavior in real time, align internally, and exceed goal after goal.

Identify mobile app friction across the journey.

  • Identify technical issues, frustration, rage taps and experience detractors
  • Capture and follow user sessions across web and mobile devices
  • A one-time mobile SDK deployment to capture data without future code changes

Autocapture all behavior, identify friction.

  • 300+ behavioral and technical data points captured out of the box
  • Machine learning detects patient frustration
  • Diagnose technical errors and root causes
  • Receive real-time alerts on changes in business metrics

Get more answers in less time.

  • Understand experience with automated journey mapping, heatmaps, and behavioral data
  • Business teams get answers, engineering receives fewer tagging requests
  • Improve discovery of undetected friction points. Size the impact across all players, from any one piece of feedback or by business impact as defined by you
  • Quantify issues from your VoC respondents to cover the silent majority

Provide privacy assurance with automated configuration.

  • PII is always blocked by default, even after website updates
  • patient information is never stored server-side
  • Choose between allow, block, or encrypt for session replays
  • Decrypt session replays with a private key for support triage
Mobile RX app showing doctor matches with rage click icon and API timeout error in digital healthcare user experience
Layered screens for technical slow API, behavioral rage click, and business task completion in healthcare analytics
Healthcare funnel chart from PLP to PDP and search with platform pie breakdown for user flow insights
My Cart with RX medications and secure payment form with masked card details in digital healthcare checkout

Resources.

Woman using phone in pink neon lighting for mobile gaming user experience insights

resource

Mobile Benchmark: How mobile performance builds consumer confidence.

Optimize the 5 pillars of the digital customer journey

resource

Optimize the 5 pillars of the digital customer journey

Empower digital-first paths to lower call volume.

resource

Empower digital-first paths to lower call volume.

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customer story

American Medical Association

Using Quantum Metric, the American Medical Association significantly enhanced their sign in process, resulting in reduced user frustration and improved membership metrics.