Healthcare Providers
Fix patient portal friction before it impacts care and satisfaction.
Resolve friction in scheduling, onboarding, and patient portals—driving better outcomes, higher satisfaction, and fewer support calls.
Transforming care experiences with real-time customer insights.
Monitor patient workflows in real time.
Track scheduling, onboarding, and test result flows—detecting and resolving issues before they disrupt care.
Understand where patients struggle.
Use AI-generated summaries to surface frustration and intent across the entire digital care journey.
Continuously optimize key journeys.
Analyze behavioral trends across web and mobile to improve experiences at scale.
Fix digital friction before it delays care or drives calls.
Session replay and quantified impact help you spot issues like confusing scheduling flows or broken form submissions—before patients drop off or flood the call center. Prioritize what matters most with behavioral insights tied to real outcomes.
Let Felix AI surface the “why” behind patient struggle.
Felix AI automatically flags where and why patients are getting stuck—whether it’s a lab result that won’t load or a button that doesn’t work. It summarizes sessions, recommends fixes, and helps teams resolve issues before satisfaction declines.
Unify insights across portals, call centers, and EHR systems, like Epic and MyChart.
Enrich Quantum Metric data with context from EHRs like Epic, CRMs, call center, and patient support platforms to get a complete view of the care journey. Connect digital behaviors with support activity to uncover friction, reduce call volume, and improve patient outcomes.
How care delivery teams use Quantum Metric.
Product teams.
Quickly detect and validate usability issues across patient portals, scheduling, and onboarding flows—resolving blockers in hours, not weeks.
Tech teams.
Monitor technical performance in real time—from APIs to patient portal integrations. Use session replay and quantified insights to triage and resolve issues faster.
CX/VOC & Support teams.
Combine session data with feedback and call center insights to reduce handle time, deflect calls, and improve satisfaction across digital care experiences.
Customer stories.
$2M+
Annual support cost savings.
By linking call center and session data, the provider uncovered four issues driving 5,000 weekly calls—resolving them and saving over $2 million annually.
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Fewer users impacted by login errors.
Fixed a recurring login error affecting 6,000 sessions daily—reducing impacted users by 85% and cutting support costs by $2,500 per week.
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50%
Drop-off reduction in appointment booking.
Uncovered an 18-second page load in their reservation funnel, fixed the delay, and cut abandonment in half.
FAQ
How does Quantum Metric support healthcare operations?
Quantum Metric gives hospitals, clinics, and care providers full visibility into digital patient journeys—from appointment scheduling to test result access. This helps teams fix issues before they impact care or trigger support calls.
Can Quantum Metric connect digital and call center data?
Yes. By linking session activity with call center data using patient or member IDs, Quantum Metric helps providers uncover the digital root causes of high-volume support drivers.
How does Felix AI help healthcare teams?
Felix AI summarizes user sessions, detects intent, and recommends fixes—helping care delivery teams resolve issues faster, reduce patient friction, and lower support costs.
What types of data does Quantum Metric capture?
We capture behavioral (clicks, taps), technical (errors, load times), and transactional (e.g., appointment bookings, test result views) data across hospital portals, mobile apps, and EHR platforms.
Can Quantum Metric help reduce call volume?
Absolutely. Healthcare systems have deflected thousands of support calls by resolving the digital causes of confusion, slowdowns, and access issues across key patient workflows.
Is Quantum Metric HIPAA-compliant and how do you handle PHI?
Yes. Quantum Metric is HIPAA-ready and SOC 2 Type II certified. We do not collect protected health information (PHI) or personally identifiable information (PII) by default. This ensures that pharmacy and healthcare teams can gain behavioral insights while maintaining compliance with HIPAA, PCI, and other privacy regulations.
Can Quantum Metric integrate with our existing health IT stack?
Yes. Quantum Metric integrates seamlessly with CRMs, EHRs (like Epic and MyChart), IVR systems, and digital front ends—embedding insights into hospital and clinic workflows.
How quickly can provider teams resolve issues with Quantum Metric?
Teams across hospitals and provider groups have reduced issue resolution from weeks to hours—and often fix high-impact problems within minutes of detection.
