FELIX AI SUMMARIZATION
Felix AI Summarization uses gen AI to turn complex session replays and journeys into clear summaries. Instantly see what happened and where friction occurred without watching every click.
Session replays are invaluable to understanding the customer experience, but often there’s not enough time to watch them all. With Felix AI Summarization, you can understand the entire session in seconds, with the click of a button.
With a single touch, see aggregate analytics for every customer who had the exact same experience with built-in one-click quantification.
User-level summaries provide a holistic understanding of an individual customer's journey, encompassing their past and present interactions across different sessions and devices. This allows for the identification of patterns, friction points, and key behaviors at the user level, rather than just at the session level.
Ask questions about sessions and journeys, and get precise, validated insights, root causes, and next steps.
Push Felix summaries and insights into your existing tools via integrations and APIs, so every team works from a single source of truth.
Felix AI Summarization delivers deep insight into individual sessions and user journeys.
Felix AI Agentic scales that understanding across all users and experiences, continuously detecting change, explaining why it matters, and prioritizing what to do next.
“Felix AI User Summaries automatically identifies the most important patterns across sessions, helping us understand contextualize replays better and faster than ever before. What used to take us minutes or hours can now be done in just a few seconds, freeing us to drive meaningful improvements.”
Josh Pollack / Digital Product Manager, Associated Bank
“Felix AI adds velocity to our analysis processes. By summarizing key session points in seconds, it makes us more efficient and productive, giving us more time to focus on tasks that matter and listen better to our customers.”
Gabriel Polo / Head of Online Platform, Air Europa
“Felix AI will be a total game changer for how we use Quantum Metric and help our customers.”
Manager / Software Engineering at a major retailer
“Felix AI simplifies my team's ability to understand any digital issue. It allows us to go from hours of time spent troubleshooting, to a matter of seconds.”
Business owner / at a national insurance provider
Felix AI Summarization uses generative AI to automatically summarize session replays and user journeys within Quantum Metric. It condenses complex behavioral data into clear explanations of what happened during a customer’s experience, helping teams quickly understand friction, errors, and intent without manually reviewing full replays.
Felix AI Summarization answers the question: “What happened in this session?” or “What happened with this user across multiple sessions?”
It generates AI-powered summaries of individual session replays and user-level journeys.
Felix Agentic answers a different question: “What changed across my business, and why?”
Felix Agentic continuously monitors KPIs and journeys across all users to proactively detect meaningful changes, identify root causes, and prioritize action.
Summarization focuses on session-level clarity. Agentic focuses on cross-session, cross-KPI, autonomous insight.
Felix AI Summarization helps teams quickly understand individual customer sessions and journeys.
Felix Agentic analyzes patterns across sessions, metrics, and journeys to detect broader changes and business impact
Teams may use Summarization to investigate specific customer experiences, and Agentic to identify systemic shifts affecting KPIs. They solve related but distinct problems.
Felix AI Summarization is built on Google Cloud Platform’s Gemini Pro model, enabling us to adhere to the same high privacy and data security standards of the entire Quantum Metric platform.
No, each customer has an individualized “instance” of a model, so it’s only trained using your specific dataset. No data is shared ever and no data is consumed to build a model outside of each customer’s use.
Within the Quantum Metric UI, summarizations are located in the session replay window and the user profile. In addition, through our RESTful API, you can push Felix summaries into any of your existing workflows and channels.
