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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

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RETAIL

Supercharge your focus on the digital retail experience.

Understand shoppers’ needs faster for high efficiency business impact.

View product toursExplore dashboard templates
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Cost and time savings are everywhere.

Discover the potential for growing your brand’s revenue and savings with our ROI calculator.

Talk to sales

Please enter the following information

US Dollar

Your monthly sessions

3,000,000

Your average order value

$100.00

Your conversion rate

2%

Estimated annual revenue benefit

0

Estimated annual operational efficiency benefit

0 hours saved

*Based on improving conversion rate & revenue, decreasing time to investigate issues, and finding new CX insights

Make shopper obsession your best seller.

Get ahead of friction points.

Quickly determine where customers are struggling, size the impact, and apply a fix before one customer turns into many.

Surface customer insights in real time.

Increase speed to insight with autocapture, answering critical business questions immediately.

Release new features with speed and confidence.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Drive impact with customer empathy.

Take confident action with clear visibility into your web, mobile app, or in-store kiosk experiences.

Retail revelations right out of the box.

From purchase flows to promo codes, instantly gain insight into your digital experience with pre-built dashboard templates.

Explore dashboard templates
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Why Quantum Metric.

Know exactly where to focus and what to prioritize based on the biggest impact for your business and customers.

Prioritize revenue-impacting opportunities.

  • Get a stack ranked list of opportunities based on revenue impact
  • Prioritize opportunities by key business metrics, including customer count, conversion rate, or annualized revenue loss
  • Align business and tech teams on which problems to solve first

Monitor behavior and address friction.

  • 300+ behavioral and technical data points captured out of the box
  • Detects customer frustration with machine learning
  • Diagnose technical errors and root causes
  • Get real-time alerts when business metrics change

More answers, less waiting.

  • Understand experience with automated journey mapping, heatmaps, and behavioral data
  • Business teams get fast answers; engineering receives fewer tagging requests
  • Surface undetected friction points

Get enhanced security and privacy with less configuration.

  • AutoPII enables blocking by default, even after website updates
  • Customer information is never stored server-side
  • Choose between allow, block, or encrypt for session replays
  • Decrypt session replays with a private key for support triage
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“Quantum Metric has allowed us to identify some of the biggest guest pain points. We specifically identified multiple errors in the checkout funnel and systemically chipped away at those errors. It’s been a multi tens of millions of dollars of impact to the business.”

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Danny Ryder / SVP of Digital and Omnichannel at Lululemon

“Working with Quantum Metric, we've been able to provide the same level of technical support globally, regardless of our team make-up in each region. This allows us to identify issues and make changes on a global scale, rather than having to put in the time and resources to make individual changes in different markets.”

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Drew Foster / Director of Analytics, at Vista

Resources.

Man working on laptop with floating data cubes for financial services analytics visualization

resource

Benchmark report: The fall of peak.

The retailer's 6-pillar guide to digital optimization.

resource

The retailer's 6-pillar guide to digital optimization.

Here’s how executives can drive retail digital transformation across an organization.

blog

Here’s how executives can drive retail digital transformation across an organization.

Woman using phone in pink neon lighting for mobile gaming user experience insights

resource

Mobile Benchmark: How mobile performance builds consumer confidence.