PlatformUse CasesPricing PlansResourcesCompany
LoginGet a demo

Platform

Coffee image

Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

A background image

GAMING

Make the player experience an ace up your sleeve.

Understand in real-time what’s stopping players from registering, returning, or dropping off before making a deposit or bet.

View product toursExplore dashboard templates
Soccer player kicking ball with checkout conversion rate overlay and abandoned cart alert in gaming analytics

Take your digital experience to the top of the leaderboard.

Detect player friction automatically.

Know what issues to prioritize based on the calculated business impact of any single point of friction.

Detect and prevent fraud.

Set up automated behavior pattern recognition alerts to help reduce fraud and protect players.

Gain real-time visibility into peak sporting events.

Fix friction or breaks to avoid lost deposits on real-time events and offers.

Release new features quickly and confidently.

Monitor how new releases are performing so product and tech teams can make improvements and fix bugs.

Get player insights out the gate.

From account management to making a first deposit, level up your digital gaming and gambling experiences with instant insights from pre-built dashboard templates.

Explore dashboard templates
Gaming dashboard showing long-running spinner anomaly, conversion rates, and funnel progression trends

Why Quantum Metric.

Autocapture player behavior, identify friction faster.

  • 300+ data points captured out of the box
  • Machine learning detects customer frustration
  • Diagnose technical challenges and root causes
  • Receive alerts on changes in business metrics

Boost your web, mobile and contact center visibility.

  • Measure and improve both web and mobile app journeys
  • Identify and prioritize friction in the sign-up or betting experiences
  • Provide contact center agents real-time visibility into customer experience

Size the impact of a single issue.

  • Size the impact across all players, from any one piece of feedback or by business impact as defined by you
  • Quantify issues from your VoC respondents to cover the silent majority

Reproduce player experience with session replay.

  • Watch how players use the website or mobile app with real-time session replay
  • One-time SDK deployment on mobile app means less burden on development resources
Layered gaming screens highlighting slow API call, rage click, and task completion rate in user experience insights
Gaming funnel chart with platform distribution pie for PLP, PDP, and search conversion metrics
Betting site interface with bet placement error, long-running spinner, and rage click in gaming analytics
Mobile betting app with API timeout error and rage click on match listings for user frustration detection

“Quantum Metric is shaping our development. We're taking the insights and information we're getting there, seeing where customer journeys can be improved and moving that into our new features and services and into our roadmap.”

Flutter Logo

Hannah Harvey / Head of Product, Flutter UK&I “Quantum Metric enables us to drive more of our product and UX evolution from the point of view of our customers.” Eoin Ryan/Director Of Sportsbook, Betvictor

“Quantum Metric enables us to drive more of our product and UX evolution from the point of view of our customers”

BETVICTOR Logo

Eoin Ryan / Director Of Sportsbook, Betvictor

Resources.

Man working on laptop with floating data cubes for financial services analytics visualization

resource

Benchmark report: The fall of peak.

Optimize the 5 pillars of the digital customer journey

resource

Optimize the 5 pillars of the digital customer journey

Woman using phone in pink neon lighting for mobile gaming user experience insights

resource

Mobile Benchmark: How mobile performance builds consumer confidence.

Gaming Company

customer story

Gaming company

The international sports betting and gambling company uses Quantum Metric to refine registration, VoC strategy, and A/B testing for bet placement gains.