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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026

Learn more

Teams
ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support
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UX

Design a path to better engagement.

Harness Quantum Metric’s detailed user data to optimize page layouts, improve usability, and streamline user journey design.

Explore our product tour library
Design a path to better engagement.

Quantum Metric is named among top vendors.

Ranked a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025

Turn insights into seamless UX.

See why Quantum Metric is the preferred solution for UX teams.

Visualize the complete customer experience.

  • Build segments off of hundreds of out-of-the-box data points to auto-generate journey maps, dashboards, and session replay.
  • Surface points of friction–from broken journeys to confusing page layouts.
  • Access heatmap tools and engagement data directly from your browser using Quantum Metric’s browser plugin Visible.

Gain detailed page-level insights.

  • Dive deep into page engagement and identify what drives user actions, pinpointing detractors and value-adding elements.
  • Utilize cohort and funnel analysis to segment user experiences
  • Track engagement and errors that impact your core KPIs

Optimize page layout and design decisions.

  • Quantify the impact of a new design by correlating engagement with key business metrics.
  • Find what page content drives value for your customers on web and native.
  • Run side-by-side analysis and A/B testing to see how test segments engage with experiences.
  • Identify detractors on key pages that matter to your team.
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Hypothesize, test, and win with user data.

See how teams use Quantum Metric to understand user intent and map behavioral patterns.

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“The platform has helped us understand that seemingly small UX design choices can have an outsized impact on customer satisfaction.”

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Doug Cadmus / Senior Manager of E-commerce

“Quantum is a game changer for us. The level of visibility it provides into the customer experience is unreal. It will change how we think about customers and how we incorporate that in our design process.”

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/ UX Analyst

Integrate to elevate.

Seamlessly merge Quantum Metric with your favorite tools.

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Want to learn more about how Quantum Metric empowers UX teams?

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FAQs

How does Quantum Metric help UX teams understand user behavior more effectively?

Quantum Metric provides comprehensive insights into user behavior through heatmaps, session replays, and detailed engagement metrics. This allows UX teams to visualize the complete customer experience, identify points of friction, and understand how users interact with various elements on the page.

What tools does Quantum Metric offer for journey optimization?

Quantum Metric offers tools such as journey maps, cohort and funnel analysis, and session replays to optimize user journeys. These tools help UX teams surface design friction, identify broken journeys, and streamline user experiences by understanding user intent and behavior.

Can Quantum Metric integrate with existing UX design workflows?

Yes, Quantum Metric seamlessly integrates with popular UX tools like UserTesting, Adobe Analytics, and Optimizely. This integration allows UX teams to incorporate Quantum Metric’s insights into their existing workflows, enhancing their ability to analyze and improve user experiences.

How does Quantum Metric support A/B testing for UX teams?

Quantum Metric supports A/B testing by providing data-backed hypotheses and detailed analysis of test results. Teams can run side-by-side analyses to see how different segments engage with experiences, quantify the impact of new designs, and understand the why behind testing results.

What makes Quantum Metric unique for page-level optimization?

Quantum Metric offers unique capabilities for page-level optimization, including detailed page engagement analysis, identification of drivers and detractors, and the ability to correlate engagement with key business metrics. Features like heatmaps and the Visible browser plugin allow for real-time insights directly from the browser, making it easier to optimize page layouts and content.

How can Quantum Metric help identify and resolve usability issues?

Quantum Metric helps identify usability issues by providing detailed insights through heatmaps, session replays, and interaction data. UX teams can visualize where users encounter friction, such as confusing navigation or broken links, and quickly address these issues to enhance the overall user experience.

How does Quantum Metric enhance cross-functional collaboration?

Quantum Metric enhances cross-functional collaboration by enabling teams to share session replays, journey maps, and engagement data across departments. This shared visibility allows UX, product, and tech teams to work together more effectively, align on priorities, and drive data-informed decisions.

What types of user segments can Quantum Metric help create?

Quantum Metric helps create user segments based on a variety of out-of-the-box data points, including demographics, behaviors, and interactions. These segments allow UX teams to tailor their analyses and optimizations to specific user groups, leading to more personalized and effective design decisions.

Can Quantum Metric help with mobile and web app UX optimization?

Yes, Quantum Metric provides detailed insights into user interactions on both mobile and web apps. UX teams can track engagement, identify friction points, and optimize the user experience across all digital platforms, ensuring a consistent and seamless experience for users.

How does Quantum Metric's cohort analysis benefit UX teams?

Cohort analysis in Quantum Metric allows UX teams to group users based on shared characteristics or behaviors and analyze their interactions over time. This helps teams understand how different segments of users engage with the product, identify trends, and tailor improvements to specific cohorts.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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