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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2026 Quantum Metric, Inc. All rights reserved.

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Go live with Adobe CJA faster, and less data maintenance.

Quantum Metric accelerates Customer Journey Analytics migration while continuously enriching Adobe Experience Platform with trusted behavioral data, so teams go live in weeks and keep CJA reliable as experiences and teams change.

Plan your CJA migration
Go live with Adobe CJA faster, and less data maintenance.

Faster adoption. Less maintenance. Better insight inside Adobe.

Fast, low-risk CJA migration.

Migrate to Customer Journey Analytics in weeks—not months or years—without rebuilding tagging or instrumentation from scratch.

Zero tagging, reduced long-term maintenance.

Dramatically reduces manual tagging and schema rework as experiences change.

Behavioral context inside Adobe.

See frustration, errors, rage clicks, and drop-offs directly in CJA and AEP—so teams understand not just what happened, but why.

What changes for product and analytics teams.

Reduced analytics and tagging backlog tied to XDM schema updates and event rework.

Faster access to insights that drive conversion, adoption, and self-service.

Earlier visibility into friction and revenue-impacting issues.

Stronger prioritization using quantified behavioral impact.

More effective experimentation and UX improvements powered by Adobe data.

A simpler path to CJA—built for enterprise scale.

CAPTURE

Quantum Metric automatically captures clicks, taps, forms, errors, and performance signals with minimal engineering effort.

MAP

The Quantum Metric AEP Connector maps behavioral signals directly into Adobe Experience Platform and XDM schemas, eliminating ETL pipelines and data-layer rebuilds.

GET CJA INSIGHTS

CJA is populated with high-value behavioral context, with links back to replay and summaries so teams can validate issues and act faster.

Use cases across Adobe Experience Cloud.

Customer Journey Analytics (CJA)

Behavioral context embedded directly into journey analysis to understand why journeys break.

Adobe Target

Smarter experimentation and personalization driven by real behavioral signals.

Adobe Campaign

Journey-aware activation informed by engagement and experience quality.

Adobe Journey Optimizer (AJO)

Trigger next-best actions based on live intent, friction, and behavior.

Real-Time CDP

Higher-quality audiences built on trusted behavioral data flowing through AEP.

FAQ

How much implementation and ongoing maintenance is required?

Quantum Metric captures hundreds of behavioral, technical, and experience signals out of the box without manual tagging or heavy instrumentation. As experiences change, teams spend less time reworking schemas and can quickly add key business actions using Live Event Builder, without engineering.

Who is this solution designed for?

Adobe-native digital product and analytics teams accountable for the success of Customer Journey Analytics—not just getting it live, but keeping it trusted and useful over time.

What changes after we’re live in Adobe CJA?

Instead of point-in-time instrumentation, teams benefit from continuous behavioral capture and enrichment that keeps CJA complete and reliable as experiences evolve.

How does this scale across teams and properties?

Quantum Metric enables centralized data capture with decentralized activation—so teams across sites, apps, and regions can move fast without creating engineering bottlenecks.

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Make Adobe CJA faster to adopt and easier to trust.

Plan your CJA migration