FELIX AI
Accelerate customer understanding with Felix AI Summarizations.
Powered by Generative AI, Felix AI automatically summarizes a user’s journey and consolidates the moments that matter most into short, readable summaries.
How Felix AI expedites your digital decision making.
Reduce time watching long, detailed session replays.
Instantly quantify summarized friction points.
Integrate session insights into your existing workflows.
Summarize individual sessions for the entire user journey.
Summarize a session in seconds.
Session replays are invaluable to understanding the customer experience, but watching them takes so much time. With Felix AI, you can understand the entire session in seconds, with the click of a button.
Quantify in an instant.
With a single touch, see aggregate analytics for every customer who had the exact same experience with built-in one-click quantification.
Understand the entire user journey with User Summaries.
Felix AI User Summaries provide a holistic understanding of an individual customer's journey, encompassing their past and present interactions across different sessions and devices. This allows for the identification of patterns, friction points, and key behaviors at the user level, rather than just at the session level.
Ask Felix anything.
Make Felix AI your digital teammate by asking clarifying questions about the session or user journey, enabling teams to get the specific insights they need to resolve customer pains.
Send Felix AI summaries anywhere.
Drive transformative efficiency across your organization with our ultra-extensible application, underpinned by purpose-built integrations and an accessible API endpoint.
How your teams use session summarization in their workflows.
Webinar Series
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What our customers are saying.
“Felix AI adds velocity to our analysis processes. By summarizing key session points in seconds, it makes us more efficient and productive, giving us more time to focus on tasks that matter and listen better to our customers.”
Gabriel Polo / Head of Online Platform, Air Europa
“Felix AI will be a total game changer for how we use Quantum Metric and help our customers.”
Manager / Software Engineering at a major retailer
“Felix Ai simplifies my team's ability to understand any digital issue. It allows us to go from hours of time spent troubleshooting, to a matter of seconds.”
Business owner / at a national insurance provider
Frequently asked questions.
What AI model is Felix AI using?
FelixAI is built on Google Cloud Platform’s Gemini Pro model, enabling us to adhere to the same high privacy and data security standards of the entire Quantum Metric platform.
Where can I see Felix AI session summarizations?
Within the Quantum Metric UI, summarizations are located in the session replay window. In addition, through our RESTful API, you can push Felix summaries into any of your existing workflows and channels.
Where can I see Felix AI summaries?
Within the Quantum Metric UI, summarizations are located in the session replay window and the user profile. In addition, through our RESTful API, you can push Felix summaries into any of your existing workflows and channels.
