FELIX AGENTIC
Instant answers before you know to ask.
Felix Agentic is an autonomous insight engine built into Quantum Metric. It continuously analyzes your digital experience to surface what matters, explain why it changed, and quantify the impact quickly and clearly.
Always-on understanding across your digital workflows.
Context that compounds over time.
Felix starts with industry intelligence, then learns how your business defines success to deliver sharper insights over time.
Insight for every team, not just analysts.
Plain-language answers give every team, business or technical, immediate understanding while freeing analysts for higher-value work.
Trusted intelligence you can verify.
Every insight is grounded in first-party experience data, fully traceable, and supported by transparent reasoning.
How Felix Agentic works.
FELIX CHAT
Investigate complex business questions in plain language.
While autonomous agents surface key opportunities, your business users can easily ask questions and get quick, accurate answers.
BACKGROUND AGENTS
Stay on top of critical KPIs with custom agents.
AI agents automatically monitor, analyze, and alert you to changes and opportunities that can improve your key business metrics. Choose from our ready-to-use solutions or tailor your own to fit your unique needs.
COPILOT
Build and analyze across the platform with an in-UI assistant.
Create and update dashboards, segments, metrics, and cards directly within your workflows using natural language requests. Inside dashboards, ask and get instant, contextual explanations about what changed, why it matters, and the size of the impact.
See the questions Felix answers for your industry.
Value across the business.
Digital Leaders
Give every team easy access to real-time insights based on the most complete and accurate customer experience data to help prioritize initiatives.
Analytics Leaders
Free up time to focus on more strategic analysis by enabling fast, explainable answers, fully traceable, built on business logic, and designed for analyst review.
Business Users
Get immediate answers to day-to-day questions—what changed, why, and how big the impact is, so teams can experiment, optimize, and iterate without waiting on analysts.
Why Felix Agentic is different.
Unified, AI-ready data foundation.
Felix Agentic is built on complete first-party experience data capturing real customer behavior, friction, and full journeys across web and mobile—giving agents the context they need to deliver accurate, trustworthy insights, not just surface-level metrics.
Proven industry intelligence.
Context-aware agents are guided by over a decade of industry workflows, business best practices, and explainable, auditable analysis standards. Organizations can configure and govern how agents operate, ensuring the right balance of autonomy, accuracy, and oversight.
Frequently asked questions.
What is Felix Agentic?
Felix Agentic is an autonomous insight engine within the Felix AI platform. It continuously analyzes customer journeys, detects meaningful change, explains why it happened, and prioritizes what teams should do next—without requiring manual investigation.
How is Felix Agentic different from Felix AI Summarization?
Felix AI Summarization answers the question: “What happened in this session?”
It generates AI-powered summaries of individual session replays and user-level journeys.
Felix Agentic answers a different question: “What changed across my business, and why?”
Felix Agentic continuously monitors KPIs and journeys across all users to proactively detect meaningful changes, identify root causes, and prioritize action.
Summarization focuses on session-level clarity. Agentic focuses on cross-session, cross-KPI, autonomous insight.
What capabilities are included in Felix Agentic?
Felix Agentic includes:
- Felix Chat for conversational, investigative analysis
- Background Agents for continuous KPI and journey monitoring
- Copilot for AI-assisted analysis of dashboards, and ability to build/manage dashboards, segments, and metrics just by asking
These capabilities work together to deliver proactive, explainable, and operationalized insight.
What makes Felix Agentic different from generic AI assistants?
Unlike standalone LLM-based tools, Felix Agentic is grounded in Quantum Metric’s complete first-party experience dataset, including session replay, behavioral signals, and business impact metrics. This context allows Felix to deliver accurate, explainable, and actionable insights—not just surface-level answers.
Is Felix Agentic powered by Gemini?
Felix Agentic is powered by Google Gemini as part of its generative AI foundation, combined with Quantum Metric’s proprietary data, knowledge layer, and analytical workflows. This ensures enterprise-grade performance, security, and contextual accuracy.
How does Felix Agentic improve time to insight?
Felix Agentic automates the investigative steps that traditionally require hours or days of manual analysis. It connects signals across journeys, behaviors, and metrics to deliver immediate explanations, quantified impact, and prioritized next steps.
Can teams control and govern how Felix Agentic operates?
Yes. Felix Agentic provides configurable governance, transparent reasoning paths, and auditable outputs. Organizations can define parameters, review conclusions, and maintain oversight to ensure responsible and trustworthy AI usage.
Who benefits most from Felix Agentic?
Felix Agentic is designed for:
- Digital and product leaders seeking faster alignment
- Analytics teams looking to scale insight delivery
- Business users who need answers without relying on analysts
It enables every team to understand what happened, why it happened, and what to do next.
What types of questions can Felix Agentic answer?
Felix Agentic helps teams answer questions such as:
- Why did a KPI change?
- Where are customers struggling?
- Which segments are most affected?
- What changed and why?
- How big is the impact?
- What should we prioritize next?
Each answer is grounded in complete experience context and supporting evidence.
How does Felix Agentic use industry intelligence?
Felix Agentic leverages more than a decade of experience already built into the platform, across retail, travel, financial services, telecommunications, healthcare and more. This intelligence helps Felix interpret journeys, friction points, and performance trends in the context of your business—so insights are relevant, accurate, and actionable, not generic.
