FELIX AGENTIC
Felix Agentic is an autonomous insight engine built into Quantum Metric. It continuously analyzes your digital experience to surface what matters, explain why it changed, and quantify the impact quickly and clearly, all while learning how your business works.
Felix starts with industry intelligence, then learns how your business defines success to deliver sharper insights over time.
Plain-language answers give every team immediate understanding, while freeing analysts for higher-value work.
Every insight is grounded in your first-party data, fully traceable, and inspectable back to the query and data behind it, not a black box.
Consistent answers every time, based on your business rules, not a generic AI guess.
FELIX CHAT
While autonomous agents surface key opportunities, your business users can easily ask questions and get quick, accurate answers.
BACKGROUND AGENTS
AI agents automatically monitor, analyze, and alert you to changes and opportunities that can improve your key business metrics. Choose from ready-to-use agents built around common digital KPIs, like funnel drop-off, login errors, or NPS trends. Or configure your own.
COPILOT
Inside dashboards and Interactions, ask what deserves your attention, identify friction and engagement patterns, or click any data point to instantly understand why it moved. Copilot already knows what you’re looking at, so you point at the problem instead of describing it.
SKILLS + WORKFLOWS
Skills let you define exactly how key metrics are calculated and how analysis should be done, so Felix always works from your definitions, not generic assumptions. Workflows automate entire analysis processes end to end, running on a schedule, a trigger, or on demand. Together, they give every agent consistent, business-specific intelligence.
FELIX AGENTIC NATIVE APP
The Felix Agentic Native App brings the same intelligence as the web to your phone, so you can triage escalations, investigate anomalies, and get answers anywhere.
Give every team easy access to real-time insights based on the most complete and accurate customer experience data to help prioritize initiatives.
Free up time to focus on more strategic analysis by enabling fast, explainable answers, fully traceable, built on business logic, and designed for analyst review.
Get immediate answers to day-to-day questions—what changed, why, and how big the impact is, so teams can experiment, optimize, and iterate without waiting on analysts.
Felix Agentic is built on complete first-party experience data capturing real customer behavior, friction, and full journeys across web and mobile—giving agents the context they need to deliver accurate, trustworthy insights, not just surface-level metrics.
Context-aware agents are guided by over a decade of industry workflows, business best practices, and explainable, auditable analysis standards. Organizations can configure and govern how agents operate, ensuring the right balance of autonomy, accuracy, and oversight.
Skills and Workflows let organizations define exactly how Felix reasons about their data, which metrics matter, how they’re calculated, and how analysis should be structured. The result is an AI analyst that delivers consistent, governed, business-specific intelligence at scale.
“Felix Agentic gives us exactly what we need to get answers quickly. If I arrive Monday morning and see customer complaints about our Android app, I can just ask Felix directly. That question used to involve pulling an analyst off another initiative. Now I have the answer in seconds.”
Oscar Riolobos / Director B2C at Air Europa
Felix Agentic automatically finds and explains what’s impacting your digital experience so you can act faster. It continuously monitors your experience, detects meaningful changes, explains why they happened, and quantifies business impact. Instead of manually investigating dashboards, your team gets clear answers and prioritized actions in real time.
Felix Agentic identifies issues by continuously monitoring KPIs, journeys, and behaviors across all users. It detects meaningful changes, analyzes contributing factors, and surfaces insights automatically, no queries or dashboards required.
Felix Agentic analyzes patterns across all sessions to detect trends and issues at scale. It then works with Felix AI Summarization to drill into individual sessions for detailed context and evidence, giving you both a complete view and session-level understanding.
Yes, Felix Agentic can automatically create dashboards, segments, and analyses using natural language. Instead of building reports manually, teams can ask a question and instantly generate the views they need. This removes setup time and makes insight accessible to every team, not just analysts.
Felix Agentic is powered by Google Gemini as part of its generative AI foundation, combined with Quantum Metric’s proprietary data, knowledge layer, and analytical workflows. This ensures enterprise-grade performance, security, and contextual accuracy.
Felix Agentic quantifies business impact by linking experience issues to business outcomes by measuring affected users, conversion impact, and revenue impact, helping teams prioritize what matters most.
Yes. Felix Agentic continuously monitors your KPIs, journeys, and releases, and can proactively surface critical changes as they happen. It delivers clear, plain-language insights and can push alerts to tools like Slack or email, so your team can take action immediately without waiting to investigate.
Felix Agentic is different because it is grounded in Quantum Metric’s complete experience dataset, including session replay, behavioral signals, and business metrics, enabling accurate, explainable, and actionable insights.
Yes. Felix Agentic provides configurable governance, transparent reasoning, and auditable outputs so teams can maintain oversight and trust in its insights.
Felix Agentic is grounded in your first-party Quantum Metric data, like session replay, behavioral signals, and business metrics. It’s enhanced with built-in industry intelligence, ensuring insights are relevant and actionable.
Felix Agentic requires your existing Quantum Metric data to build on. Once enabled, it immediately begins analyzing your digital experience. Teams can optionally configure monitoring, business context, and focus areas, but value starts right away without additional setup.
