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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

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FELIX AI

Accelerate customer understanding with Felix AI Summarizations.

Powered by Generative AI, Felix AI automatically summarizes a user’s journey and consolidates the moments that matter most into short, readable summaries.

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Quantum Metric wins 2025 Artificial Intelligence Award by ISG.

Recognized for breakthrough work in generative AI in analytics with Felix AI technology.

Read the press release

How Felix AI expedites your digital decision making.

Reduce time watching long, detailed session replays.

Instantly quantify summarized friction points.

Integrate session insights into your existing workflows.

Summarize individual sessions for the entire user journey.

Summarize a session in seconds.

Session replays are invaluable to understanding the customer experience, but watching them takes so much time. With Felix AI, you can understand the entire session in seconds, with the click of a button.

Quantify in an instant.

With a single touch, see aggregate analytics for every customer who had the exact same experience with built-in one-click quantification.

Understand the entire user journey with User Summaries.

Felix AI User Summaries provide a holistic understanding of an individual customer's journey, encompassing their past and present interactions across different sessions and devices. This allows for the identification of patterns, friction points, and key behaviors at the user level, rather than just at the session level.

Ask Felix anything.

Make Felix AI your digital teammate by asking clarifying questions about the session or user journey, enabling teams to get the specific insights they need to resolve customer pains.

Send Felix AI summaries anywhere.

Drive transformative efficiency across your organization with our ultra-extensible application, underpinned by purpose-built integrations and an accessible API endpoint.

FelixAI dashboard with real-time insights and automated recommendations.

How your teams use session summarization in their workflows.

Product managers understand user journeys faster.

Quickly understand the “what and why” of a user’s and easily quantify any behavior to see the impact across the entire audience.

AI analytics interface from FelixAI analyzing user trends and anomalies.

Contact center teams offer more personalized experiences.

Contact center-specific summaries recap the customer’s digital experience in real time. Agents can start conversations with, “I see that you were having some issues checking in for your flight. How can I help?”

FelixAI identifying friction points and optimization opportunities in user journeys.

Voice of customer teams increase their impact.

See the summaries alongside negative (or positive) survey responses and immediately get to the root cause of the sentiment.

AI-driven insights surfaced by FelixAI to guide product decision-making.

Webinar Series

Analytics AI-ssentials

Gain expert insights on the future of AI in analytics from Google Cloud, Insight Partners, and more. This on-demand webinar explores real-world applications and provides crucial predictions for 2025. Watch now to stay ahead!

Watch now
FelixAI workflow displaying AI-generated hypotheses and experiment suggestions.

What our customers are saying.

“Felix AI User Summaries automatically identifies the most important patterns across sessions, helping us understand contextualize replays better and faster than ever before. What used to take us minutes or hours can now be done in just a few seconds, freeing us to drive meaningful improvements.”

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Josh Pollack / Digital Product Manager, Associated Bank

“Felix AI adds velocity to our analysis processes. By summarizing key session points in seconds, it makes us more efficient and productive, giving us more time to focus on tasks that matter and listen better to our customers.”

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Gabriel Polo / Head of Online Platform, Air Europa

“Felix AI will be a total game changer for how we use Quantum Metric and help our customers.”

Manager / Software Engineering at a major retailer

“Felix Ai simplifies my team's ability to understand any digital issue. It allows us to go from hours of time spent troubleshooting, to a matter of seconds.”

Business owner / at a national insurance provider

Frequently asked questions.

What AI model is Felix AI using?

FelixAI is built on Google Cloud Platform’s Gemini Pro model, enabling us to adhere to the same high privacy and data security standards of the entire Quantum Metric platform.

Where can I see Felix AI session summarizations?

Within the Quantum Metric UI, summarizations are located in the session replay window. In addition, through our RESTful API, you can push Felix summaries into any of your existing workflows and channels.

Where can I see Felix AI summaries?

Within the Quantum Metric UI, summarizations are located in the session replay window and the user profile. In addition, through our RESTful API, you can push Felix summaries into any of your existing workflows and channels.