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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

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Our story.

Learn more about the team building better digital customer experiences.

Our story.

At a glance.

4B+sessions each month.

40%of worldwide internet users.

$251Mamount of funding.

500+employees.

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About us.

Quantum Metric began with one simple mission: to improve how organizations use their data to understand their customers and build customer-defined digital products faster. It’s a process called Continuous Product Design, and we strive every day to enable our clients on their customer-centric journey. While this mission continues to be a primary driver behind the platform, we want companies to do more than just understand their customers. We want companies to build cultures maniacally focused on winning the hearts of their customers. And we won’t stop until every organization puts people at the heart of everything they do.

Learn more about CPD
About us.

Meet Mario.

Speak with Mario Ciabarra for a minute and you’ll realize he is a wearer of many hats. In addition to his role as Quantum Metric’s CEO, he’s an entrepreneur, a father of three, a world traveler, an avid skier, and a piano lover. With so many hats, it would be easy to focus solely on product and revenue, but that’d be neglecting one of Mario’s other great passions: people. More than anything, Mario defines Quantum Metric’s success by how he can continuously invest in its employees because at the end of the day, it’s people that are Quantum Metric’s greatest legacy.

Meet Mario.

Quantum Metric milestones.

2015Mario Ciabarra andDavid Wang foundQuantum Metric2018Receive $25M SeriesA funding2019Surpass 100employees2021Achieve unicornstatus2022Customer baseincludes 20% ofFortune 5002023$100M ARR2024Launch Felix AI2025Release agentic AI

2015

Mario Ciabarra and David Wang found Quantum Metric

2018

Receive $25M Series A funding

2019

Surpass 100 employees

2021

Achieve unicorn status

2022

Customer base includes 20% of Fortune 500

2023

$100M ARR

2024

Launch Felix AI

2025

Release agentic AI

Led by example.

Mario Ciabarra

Mario Ciabarra

FOUNDER, CEO & BOARD MEMBER

Glenn Trattner

Glenn Trattner

Chief Operating Officer

Efrat Ravid

Efrat Ravid

Chief Marketing Officer

Scott Southwood

Scott Southwood

Chief Revenue Officer

Kartik Chandrayana

Kartik Chandrayana

CHIEF PRODUCT OFFICER

David Friend

David Friend

Chief Financial Officer

Kate Whittington

Kate Whittington

Chief Customer Officer

Adam Dille

Adam Dille

Chief Technology Officer

Erica Atwell

Erica Atwell

General Counsel

David Wang

David Wang

Chief Architect

Reza Zaheri

Reza Zaheri

Chief Information Security Officer

Trusted advisors.

Daniel Wright

Daniel Wright

Advisor and former CEO, DataRobot

Joe Euteuneur

Joe Euteuneur

Former CFO, Mattel, Inc.

John Chambers

John Chambers

Former Executive Chairman and CEO of Cisco

Lonne Jaffe

Lonne Jaffe

Managing Director, Insight Partners

Maria Elena Capello

Maria Elena Capello

Former CEO, Nokia Siemens Networks Italia

Mark Sunday

Mark Sunday

Former CIO, Oracle

Paul Fipps

Paul Fipps

President, Strategic Accounts, ServiceNow

Robert Wenig

Robert Wenig

Founder of Tealeaf

Salil Deshpande

Salil Deshpande

General Partner at Uncorrelated Ventures

Stefan Cohen

Stefan Cohen

Partner, Bain Venture Capital

Zachary Bookman

Zachary Bookman

Co-Founder and CEO, OpenGov

All are welcome.

As a global company that helps companies put people at the heart of everything they do, we must put people at the heart of everything we do. It’s our collective responsibility to champion diversity, equality, and inclusion within our organization, our communities, and our industry. Our Employee Resource Groups (ERGs) not only hold us accountable, but provide feedback, shape policies, and monitor our progress so we learn from our blind spots and further our goals.

All are welcome.
All are welcome.
All are welcome.
All are welcome.
All are welcome.
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