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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Partner Network

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AB Tasty

Experimentation

AB Tasty

Quantum Metric and AB Tasty improve your personalization and testing program.

Split

Experimentation

Split

Split and Quantum Metric enable brands to identify what features to test, prioritize feature releases, validate results, and iterate quicker by combining real-time analysis and data-driven experimentation.

Novotech

Customer experience

Novotech

Next Gen Digital Solutions (NGDS) by NOVOTECH specialize in integrating advanced systems to offer digital solutions to enterprise sectors.

Botcopy

Customer experience

Botcopy

Botcopy’s best-in-class web chat UI for Google's CCAI/Dialogflow is an ADA-compliant enterprise SaaS solution, offering unmatched stability and ease of use. Pair it with Quantum Metric’s Felix AI to proactively address user behaviors in real-time.

ServiceNow

Customer experience

ServiceNow

Create digital-first customer and agent experiences using real-time insights and analytics with Quantum Metric Embedded Replay for ServiceNow®

qualtrics-logo

VoC/Feedback

Qualtrics

Quantum Metric for Qualtrics helps customer experience teams validate, reproduce, and quantify the business impact of customers’ digital experiences all from one platform.

Salesforce Service Cloud

Customer experience

Salesforce Service Cloud

Improve contact center outcomes with real-time customer insights directly inside Salesforce. Our integration with Salesforce Service Cloud helps organizations deliver digital-first customer service.

Looker

Data platforms

Looker

Combining Quantum Metric’s real-time first-party technical and behavioral data with Looker empowers cross-functional teams to better visualize and self-serve granular insights into all aspects of the digital experience.

Slack

Collaboration

Slack

Share Quantum Metric session replays directly from slack to streamline communication and handover processes

Optimizely

Experimentation

Optimizely

With Optimizely and Quantum Metric, you can run experiments, gather insights, and continuously improve experiences across all applications, enabling better hypothesis development and gathering quicker, more comprehensive feedback through feature flag deployment, empowering real-time decision-making.

Tealium

Data platforms

Tealium

Pairing Quantum Metric and Tealium delivers full customer visibility, enabling brands to surface valuable digital experience insights and act on them in real-time.

Adobe Analytics

Marketing analytics

Adobe Analytics

Enrich Adobe Analytics with digital experience metrics and deep links into the Quantum Metric platform.