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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

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Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

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Qualtrics CustomerXM for digital.

Quantum Metric for Qualtrics helps customer experience teams validate, reproduce, and quantify the business impact of customers’ digital experiences all from one platform.

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Partner category

VoC/Feedback

Region

Americas,EMEA

2   min read

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PARTNER OVERVIEW

Deliver great experiences at scale with Qualtrics and Quantum Metric.

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“The integration of Quantum Metric replay directly into our Qualtrics dashboard is a game changer. Our teams are now able to save critical time, resources, and expand on our understanding of customer pain points and identify better solutions quicker.”

Sr. Analyst, Digital Insights/United Airlines

ABOUT OUR INTEGRATION

Enrich Qualtrics data for deeper insights.

Brands become leaders by quickly understanding and adapting to their customers’ needs. Now you can visualize insights from your Voice of Customer (https://www.qualtrics.com/experience-management/customer/what-is-voice-of-customer/) data all from one place with Quantum Metric Embedded Replay for Qualtrics. Qualtrics helps you collect and understand customer feedback. Quantum Metric adds visual evidence directly into the Qualtrics platform for every piece of customer feedback. From one dashboard, easily share replays with your digital teams to reproduce, resolve and improve digital experiences, and — with one click — prioritize based on the impact to your business.

HOW IT WORKS

See how Quantum Metric boosts your Qualtrics program.

Visualize the experience

Pass behavioral, technical, and business metrics into Qualtrics XM Platform for deeper analysis. Everything from rage clicks and frustration metrics to Javascript and page load errors is easily fed into your user profiles in XiD for segmentation in Qualtrics.

Close experience gaps

Pinpointing where the experience breaks is often a guessing game. Eliminate the guesswork by collecting and understanding customer feedback, while viewing session replay directly within the Qualtrics dashboard to take action in real-time.

Personalize experiences

Provide solutions to your customers in real time by triggering site intercepts with Qualtrics at the exact moment your customer is experiencing frustration.

Learn about all of our integrations.

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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© 2025 Quantum Metric, Inc. All rights reserved.

Resources

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Webinar

Qualtrics: Driving personalized experiences at scale.

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eBook

The digital experience playbook.

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Webinar

Operationalize CX with business impact analysis.

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