QUANTUM METRIC FOR SALESFORCE APPS
See how people really use Salesforce.
Find where teams get stuck, which features go unadopted, and what's quietly pushing employees toward workarounds.
Potential savings with Quantum Metric.
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Real customers. Measurable results.
75%decrease in helpdesk tickets.
90%decrease in mean time to repair (MTTR).
60%decrease in average handle time (AHT).
30%decrease in agent escalations.
See what’s working. Fix what’s not. Measure the impact.
See who's using Salesforce.
Know what's adopted, what's avoided, and why.
Remove friction before it becomes a habit.
Surface errors, slowdowns, and confusing experiences that keep teams from working efficiently.
Measure what actually changes behavior.
Connect training, process improvements, and product updates to measurable business outcomes.
Give every leader visibility.
Scale relevant insights to Sales, Service, Marketing, and IT teams so everyone stays aligned.
UNTAPPED BEHAVIORAL DATA
Understand how people actually behave.
Salesforce tracks server-side admin and user activity while endpoint tools watch device health. But no one is capturing behavior and feedback in context — every click, form submission, and error.
WORKFORCE INSIGHTS
Optimize Salesforce applications and workflows.
Get insights on how employees navigate Salesforce, which paths they take, where they pause, how they handle edge cases. Compare how top performers work versus everyone else. Use that as the foundation for building your Agentforce.
DATA-DRIVEN DECISIONING
Prove the real ROI on your bottom line.
Measure performance before and after new features are deployed. Quantify the true business impact of friction and errors to validate your investment.
Better Salesforce experiences.
“Salesforce business data gives us what happened while Quantum Metric gives us much more of the how and why.”
Stefano Toffolo / Digital Experience Specialist
“By integrating session replay links directly into Salesforce issue reports, we enabled teams to access real-time customer behavior data and friction points with unprecedented speed and accuracy.”
eCommerce/Manager / Technical Product Delivery
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
FAQ
What Salesforce applications does Quantum Metric support?
Quantum Metric supports analytics for virtually any application built on Salesforce, including:
- Sales Cloud
- Service Cloud
- Contact Center
- Inventory/Supply Chain Management
- Resource Planning & Scheduling
- And many more
If your team uses Salesforce to power internal workflows, Quantum Metric can help you understand how employees interact with those experiences and where friction slows them down.
Do I need to be a current Quantum Metric customer?
No. If you are not currently a Quantum Metric customer, we will work with you to onboard your Salesforce application as your first Quantum Metric digital property just like a website or mobile application.
How do I deploy Quantum Metric across my Salesforce application?
Deploying Quantum Metric on Salesforce is about the same as deploying Quantum Metric across any other website or application. Our team works with you to make sure we’re capturing and configuring all the relevant data so you can get started understanding insights and taking action quickly.
Salesforce already includes reporting and dashboards. Why do I need Quantum Metric?
Native Salesforce reporting shows what data exists in the system including records created, fields updated, and pipeline stage. Quantum Metric captures how employees actually experience Salesforce, including:
- Where users hesitate or abandon workflows
- Rage clicks and repeated actions
- Slow or inefficient navigation paths
- UI friction and usability issues
- Areas where employees create workarounds
Together, Salesforce reporting and Quantum Metric provide both operational data and behavioral insights, giving teams a complete view of Salesforce performance.
Does this require custom development or Salesforce API changes to implement?
No. We just need to deploy a QM Aura Component. No other "custom" development needed.
Will Quantum Metric work with heavily customized Salesforce environments?
Yes. Quantum Metric supports highly customized Salesforce Lightning applications and custom Lightning pages. Our team will review your implementation to ensure the appropriate data can be captured. For example we won't be able to capture iframes out-of-the-box.
