Lightning Analytics
Turn visibility into value for experiences built on Salesforce Lightning apps.
Harness Quantum Metric’s digital analytics platform to gain unparalleled visibility and understanding of user experiences, ensuring your applications deliver the value they promise.
The power of Quantum Metric on Salesforce Lightning applications.
Spot issues fast.
Quickly identify and address pain points in your applications to enhance user satisfaction.
Track impact.
Measure the impact of feature adoption on user engagement to drive strategic enhancements.
Boost retention.
Gain deep insights into user behavior to optimize retention and effectively reduce churn.
Streamline data capture for your application.
Capture the data you need to optimize your application with a one-time deployment of Quantum Metric’s tag. Configure event and behavioral data remotely without the need for further tagging or development work.
Leverage quantified insights to improve user performance.
Identify the areas of friction and opportunity to improve your experience. Pinpoint where users are struggling to complete the intended flows through your application.
Quantify opportunities and prioritize action.
Prioritize and take decisive action to improve the experience based on what maximize your conversion metrics and objectives.
Focus teams on building delightful experiences with Lightning Analytics.
Elevating product teams from reactive to proactive.
- Surface customer friction in your experience, like performance issues or poor design, using proprietary friction indicators.
- Identify factors that keep users returning and reduce churn by understanding drop-off points.
- Eliminate fire drills and resolve customer issues fast with minimal internal debate.
Trade tech debt for strategic action.
- Proactively monitor releases and applications for bugs and errors that negatively impact customers.
- Identify and quantify the business impact of improvements to boost user experience and retention.
- Quickly reproduce customer friction points and connect to back-of-stack tools like Splunk or Datadog to debug defects.
Unlock the full potential of your analytics data.
- Understand root causes by immediately identifying what happened and why within a customer’s digital experience.
- Monitor behavior to facilitate timely alerts and keep product and tech stakeholders apprised of customer friction, both pre and post release.
- Detect anomalies and track performance by capturing and reporting on digital KPIs.
FAQ
What applications are supported?
We support any application built on Salesforce Lightning including:
- CRM
- Sales Portal
- Call Center
- Inventory/Supply Chain Management
- Resource Planning & Scheduling
- And many more
Do I need to be a current Quantum Metric customer?
No. If you are not currently a Quantum Metric customer, we will work with you to onboard your Lightning application as your first Quantum Metric digital property just like a website or mobile application.
What do I need to do to deploy across my Lightning application?
Deploying on Salesforce Lightning is about the same as deploying Quantum Metric across any other website or application. Our team works with you to make sure we’re capturing and configuring all the relevant data so you can get started understanding insights and taking action quickly.
