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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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DATA ACTIVATION

Powerful cross-channel data for captivating experiences.

Seamlessly merge any data source with Quantum Metric to analyze and activate experiences in real-time.

View product tours
Data activation dashboard for real-time insights

DATA ENRICHMENT

Unlock multi-channel insights with data enrichment.

Incorporate any data source (such as call logs, VOC data, POS data) into the platform and link it to Quantum Metric session data to answer business questions in one place. Segment, build dashboards, analyze journeys, all without reliance on your BI team.

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Using Quantum Metric with Dynamic Yield, we have more information at the ready, allowing us to quickly understand the impact of testing. The bigger impact, however, is our ability to understand the why behind testing results and through that better understand our customers.

Joe Wool,

Senior Manager Ecommerce

Data activation platform interface for personalized experiences

Better business outcomes with data enrichment.

Upload contact center data to reduce unnecessary support contacts.

Upload VOC data to predict how digital changes will improve CSAT scores.

Upload offline data to unlock a more complete picture of your customer journeys.

ACTIVATE

Rescue and re-engage customers in the moment with Activate.

Turn any customer behavioral data point into a real-time action. Detect user struggle or cart abandonment immediately and intercept with a chat window, survey, or personalized offer.

Data activation platform interface for personalized experiences

DATA EXPORT

Supercharge any data platform with QM’s rich insights.

Leverage Quantum Metric data directly in Google BigQuery or stream it to any data lake, cloud, CDP or BI visualization tool to conduct analysis. Quantum Metric data helps power personalized marketing, cross-channel analysis, Business Intelligence and more.

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Quantum Metric data in Google BigQuery has given my team an in-depth understanding of our digital operations and customer behavior, combined with data from multiple sources. We are now able to visualize and optimize our customer journey more clearly, create more intelligent customer cohorts for better marketing ROI, and realize operational efficiencies through data-driven inventory allocation.

Ishan Parikh,

AVP Digital Strategy & Analytics

Data activation dashboard for cdp integration

How can Data Activation help your teams?

Analytics teams

Understand the connections between digital and “out of session” activities to make smarter decisions about your business.

CX/Digital

Identify top drivers of digital helpdesk requests and frustration to reduce support contacts and improve CSAT.

Contact center

Re-engage customers by taking ANY data point in Quantum Metric and turning it into a real-time trigger for live chat.

Reveal digital answers to accelerate growth.

See why brands use Quantum Metric to drive better outcomes for their business and their customers.

Read customer stories
Western union logo
90%

reduction in issue escalations.

Ferry company logo
$9

million in savings.

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20%

increase in conversion.

How do you want to get started?

Talk to sales icon to schedule a personalized demo based on your business objectives

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

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Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Browse Product Tours thumbnail

Browse product tours.

Review platform use cases and capabilities at your own pace.