Many services, such as Google Analytics®, fall short of providing a big picture and do not enable deep-level understanding of customer journeys.
Quantum Metric provides the ability to understand and prioritize aggregate level statistics in real-time while also enabling drill down to every individual user experience.
Seeing What Your Customers See
Quantum Metric reproduces your customer's view with 100% fidelity to give you true pixel-perfect visibility into their experience.
Answer Questions Without Asking
Quantum Metric uses statistical analysis combined with machine intelligence to show opportunities prioritized by many metrics, such as website performance, user struggle, or down time.
So you don't have to wonder, for example, if site performance is impacting success - Quantum Metric will tell you without even asking.
Don't wait for your call center to be overwhelmed or social media saturated. Get relevant and statistically significant changes to your business so you can make a difference and recover from new user struggle issues.
Filter the noise. Prioritize improvements.
Quantum Metric automatically identifies standard business processes. With built-in strategies to discover shopping carts, checkout, funnels, registration, forms, and more, Quantum Metric captures terabytes of user traffic to deliver an incredibly clear and insightful view of your business, trends, and opportunies prioritized by their value to you.
No more hunting for information in a pool of data. Quantum Metric augments the work of a data analyst, presenting opportunities that affect your bottom line.
Thousands of Slices
Quantum Metric slices your customer information, looking at billions of statistics of customers from 10,000+ viewpoints to help identify statistically significant changes to your business. Know why customers aren't converting - without all the setup/and analysis.
KPI's and Grades
Dashboards that inform you about your business at a glance, complete with Customer Experience, KPIs, and sales info so that you can be confident your online presence is working efficiently.
A scientific instrument for the web, session replay enables visual access to and control of fine grained detail on every dynamic content change and user interaction such as mouse movements, clicks, scrolls, and keyboard entry.
Quantum Metric is the only Customer
Experience Management software with session replay
that is architected to meet the demands of any enterprise.
Quantum Metric deploys with many built-in algorithms to help configure and monitor changes to your site, so you can focus on your customer experience, not the configuration.
Quantum Metric uses patent-pending technology to decrease the storage needs of your web traffic by up to 99%. With decreased amounts of data, searches and analysis are faster.
Quantum Metric uses the latest in big data distributed architecture to ensure scalability, high availability, and failover.
Quantum Metric SaaS allows your operations teams to focus on delivering value, instead of managing extra services. Installation takes just a few minutes, and you'll be up and running in a jiffy!