Banking
Optimize key flows like mobile app bill pay and check deposits, with built-in data protection and actionable insights that boost trust and customer satisfaction.
Proactively address customer frustration and privacy concerns with intelligent monitoring and alerts that highlight critical issues as they arise.
Quickly resolve customer challenges by using AI-generated summaries to uncover intent and measure the impact of struggle, from account setup to bill payments.
Streamline web and mobile app journeys with advanced user analytics, segmentation, and session replay to ensure smoother experiences, from deposits to managing account notifications.
Capture, monitor, and diagnose friction for every interaction across the entire customer journey, from account opening to transaction fulfillment, with our ready-to-use banking dashboard templates.
Instantly understand the business impact of customer behavior on critical KPIs—like loan applications, payment completions, NPS, and satisfaction—so you can prioritize product improvements that drive revenue.
Use Felix AI to instantly summarize the customer journey and intent at scale, delivering tailored insights for every team. Plus, get Gen AI-driven recommendations that enable agents to engage customers with personalized, proactive resolutions.
Seamlessly integrate Quantum Metric data into your core banking operations–CRM, marketing automation, and CX/VOC tools–so you can activate insights in real-time on any channel or platform.
Quickly identify and resolve issues across digital apps, banking portals, and mobile to improve user experience and boost engagement
Leverage real-time behavioral insights to eliminate friction in key banking processes, optimize page load times, and ensure secure, fast transactions for payments, transfers, and loan applications.
Quantify the impact of customer feedback by linking survey data to real-time customer behavior, enabling you to prioritize improvements across key areas such as account setup, loan applications, and customer support interactions.
“When you have over 100,000 commercial digital banking sessions a day, understanding what they want and how they’re behaving is exceptionally complex. Quantum Metric has helped turn us into that completely customer-centric team and provided the framework to continue to scale our customer experiences and service.”
Sean Ellery / Head of Digital and Innovation, Treasury & Payment Solutions
“Quantum Metric is enabling us to really understand attribution and customer signals. We’ve been able to evolve our digital strategy from reacting to customer issues and frustrations, to proactively understanding and better anticipating our customers needs.”
Zhen Jiwa / VP of Product, Growth, and Acquisition, Canadian Tire Bank
Yes! Quantum Metric seamlessly integrates with your current CRM, core banking platforms, and marketing tools, allowing your teams to gather valuable insights about customer experience and behavior. With our data activation capabilities, you can leverage existing financial technologies without extensive overhauls.
Absolutely! Quantum Metric's real-time analytics empower banking teams to address customer issues as they occur. With dashboards and monitoring features, you can enhance digital experiences while maintaining operational efficiency and security.
Quantum Metric collects comprehensive business, behavioral, and technical data from digital interactions, including loan applications, account management, and transaction processes. This offers a 360-degree view of the customer journey, supported by our autocapture technology that captures over 300 metrics out of the box.
Quantum Metric’s data enrichment solution unifies data from various digital interactions—such as failed self-service transactions or navigation issues. By using opportunity analysis, we automatically surface insights that explain why customers seek support, reducing unnecessary call volumes by addressing root causes without needing BI team involvement.
Quantum Metric enables banks to analyze customer behavior through segmentation and journey mapping, allowing the development of targeted marketing campaigns based on actionable insights. This enhances engagement and fosters loyalty in an increasingly competitive landscape.
Yes! By identifying inefficiencies and bottlenecks in your digital services, Quantum Metric helps streamline operations and improve response times. Our monitoring and alerting capabilities can significantly reduce costs associated with customer acquisition and support.
Quantum Metric utilizes generative AI to identify customer intent, summarize behavior, and deliver prioritized insights, enabling banking teams to quickly take action on customer behavior. This accelerates the process of prioritizing enhancements to the digital experience for improved satisfaction.
Quantum Metric captures non-sensitive data from web pages and mobile apps using RSA 2048-bit and AES256 encryption to secure customer input. Sensitive data, like PII or credit card information, is automatically blocked from capture. When PII is necessary, we use pseudonymization and unique encryption to protect it, ensuring only the client can access it. All data is securely transferred to our Google Cloud environment, where it is encrypted at rest and isolated from third-party access.
Quantum Metric adheres to SOC 2 protocols, implementing strict controls for data handling, access management, and system monitoring. We undergo independent audits to verify our security and privacy measures, achieving SOC 2 Type II attestation and ISO/IEC 27001 certification. Our commitment to avoiding PII collection enables our customers to maintain compliance with regulations like PCI, HIPAA, and GLBA.
