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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

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FINANCIAL SERVICES

Know where to invest in your digital experience for faster returns.

Reduce the complexity of gaining client insights to boost digital satisfaction, loyalty and share of wallet—all while maintaining data privacy and security.

View product toursExplore dashboard templates
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Digital insights specific to you.

Banking

Instantly identify and address digital friction that's impacting your acquisition, servicing, and retention KPIs.

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Insurance

Gain real-time understanding of policyholders' challenges in the quoting funnel to improve their journey.

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Wealth management

Navigate your client-centric journeys with empathy and understand how to accelerate digital first goals.

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Make high-yield digital experiences your biggest asset.

Maximize visibility, minimize mobile friction.

Gain transparency with real-time app insights for seamless digital journeys.


Connect your agents to the digital experience.

Help contact center agents reduce escalation hurdles and diagnose customer experience issues faster.

Link customer feedback to digital friction.

Instantly size the impact of one customer’s struggle across all customers.

Release new features quickly and confidently.

Understand technical performance, identify areas of improvement, and prioritize what’s most important.

Capitalize on insights instantly.

From consumer banking to insurance and wealth management, skip the setup and start analyzing your digital experiences with pre-built dashboard templates.

Explore dashboard templates
Dashboard displaying account creation success rate trend and anomaly detection in online registration for banking

“Quantum Metric provides a single source of truth around our customers' experience. All stakeholders can easily see and understand the impact of a problem and agree on solutions. Using Quantum Metric has genuinely brought our teams closer.”

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Steven Teo / Head of Innovation and Digital Controls at BMO

“With Quantum Metric, we're identifying issues faster and our mean time to resolution is reduced.”

Nancy Hom / Sr. Manager, Monitoring (retired)

Why Quantum Metric.

Deliver banking, insurance, and wealth management experiences clients love.


Monitor the right insights for web, mobile, and contact center.

  • Measure and improve both web and mobile app journeys
  • Identify and prioritize friction in the self-service experience
  • Provide contact center agents real-time visibility into customer experience

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Size the impact of a single issue.

  • Get alerted and view session replay for only high-impact customer struggle
  • Measure the business impact of one customer’s feedback across all customers
  • Enable contact center agents to share replays with IT to reproduce and close the loop

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Autocapture hundreds of customer signals.

  • 300+ data behavioral and technical points captured out of the box
  • Machine learning detects customer frustration
  • Diagnose technical errors and root causes
  • Receive real-time alerts on changes in business metrics

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Ensure privacy and security with automated configuration.

  • PII is blocked by default, even after website updates
  • Choose between allow, block, or encrypt, resulting in more actionable session replays
  • Decrypt with a private key to re-identify sessions for support triage

Learn more

Funnel chart and platform distribution pie for user flow analysis in financial services
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Layered analytics screens for technical, behavioral, and business insights in financial services
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Certified in data privacy and security.

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Resources.

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resource

Benchmark report: The fall of peak.

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resource

The top 5 barriers to visibility for BFSI organizations.

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resource

Build Frictionless Mobile Banking Experiences Faster

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customer story

BMO

Partnering with Quantum Metric, BMO built an award-winning approach to optimize the company’s commercial digital banking platform.