TECHNOLOGY
Give technology teams proactive monitoring, instant root cause analysis, and deeper crash visibility, so you spend less time reproducing issues and more time shipping fixes.
See why Quantum Metric is the preferred platform for technology teams.
Quantum Metric turns struggles into success stories by helping technology teams monitor, diagnose, and optimize their digital experiences.
“Using Quantum Metric, our dev team managed to reproduce the problem, instantly. It was fixed in hours. In this one insight, the Quantum Metric partnership paid for itself in less than a month. ”
Kenny Chang / Executive VP and CMO
Seamlessly merge Quantum Metric with your favorite tools.
Quantum Metric stands out by offering comprehensive real-time monitoring, advanced analytics, and seamless integration with existing tech stacks. Unlike traditional solutions, Felix Agentic provides actionable insights at every stage of the digital experience journey, enabling teams to proactively identify and resolve issues before they impact customers.
With advanced behavioral and technical monitoring coupled with experience quantification, Quantum Metric enables teams to gauge the impact of their development initiatives on business outcomes, empowering informed decision-making and strategic planning. Our Opportunities dashboard prioritizes issues according to various business KPIs, including conversion rates, revenue, CSAT, and NPS, facilitating focused action on critical areas.
Baseline anomaly detection in Quantum Metric establishes a normal pattern of user behavior by analyzing historical data, then continuously monitors real-time interactions to detect deviations from this baseline. When anomalies occur, such as increased abandonment rates or errors in user sessions, they are flagged as potential issues. Background Agents can surface these proactively, with automatic investigation of root cause before your team even needs to look.
With a one-time tag or SDK deployment, Quantum Metric starts capturing an expanse of data, such as clicks, taps, scrolls, and API responses, across web, mobile, and kiosk platforms. With over 60 behavioral indicators and 300 audience dimensions captured out-of-the-box, including frustration signals and technical metrics like error messages and page speed, teams gain immediate insight into user behavior and technical performance without manual tagging. In addition, remotely configured data collection enables the creation of custom events and metrics unique to each business, empowering teams to adapt and optimize their analytics without engineering involvement.
Quantum Metric ensures data security and privacy by capturing data directly on users' devices with three options: Capture, Do Not Capture, or Encrypt. SOC and ISO compliance is deployed across the platform. Non-sensitive data is encrypted from the browser to our secure cloud, while sensitive information is never captured or pseudonymized and encrypted for compliance. Data is encrypted during transmission and stored securely in Google Cloud Platform, ensuring complete protection without Quantum Metric accessing decrypted data.To safeguard personally identifiable information (PII) and ensure GDPR and CCPA compliance, Quantum Metric uses pseudonymization to separate PII data from analytical data before encrypting it with a unique key pair for transmission, ensuring customer-exclusive decryption access.
Felix Agentic brings proactive monitoring and instant investigation to technology teams. Background Agents continuously watch your digital experience for anomalies and alert you to what changed, why it changed, and which customers are affected before you'd otherwise know. Felix Chat lets engineers ask questions about errors and performance in plain language, getting immediate root cause analysis grounded in complete session and behavioral data. Combined with Mobile Crash Analytics and Felix Agentic session summaries, Felix Agentic dramatically reduces the time from issue detection to resolution.
