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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Dashboard template libraryTemplates to improve your experience. Opportunity analysisAutomatically surface and quantify friction points.

Action

Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Use Cases

Industries

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

Teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

Solutions

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

Explore dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Gain instant insight into your digital experience with pre-designed dashboard templates.

Skip the setup, start analyzing.

See template library

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Continuous Product DesignThe approach to building better products faster.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

Turn data into understanding with the ‘why.’

Turn data into understanding with the ‘why.’

Quantum Metric's CEO explores how the Quantified Why drives decisions and efficiency in the enterprise.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Quantum Metric simplifies digital analytics with Spring 2025 Product Launch.

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

Industries

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

Teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

Solutions

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

Contact usProduct tour libraryPricing plansResourcesCase studies
Privacy PolicyTerm of UseEULAPatentsAffiliatesLegal InformationModern Slavery Statement

© 2025 Quantum Metric, Inc. All rights reserved.

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AUTOCAPTURE

Total insight from the start with autocapture.

Automatically capture every swipe, click, scroll, API response, page view, and more—release after release.

View product tours
Data capture and activation dashboard for user insights

Capture 60+ behaviors and 300+ data points out of the box.

Easily create events, audiences & more without the need for manual tagging.

Web
Mobile
Kiosk

No manual tagging required.

  • With a one-time JS tag or SDK deployment, instantly start capturing data across your digital property.
  • Automatically track new pages and features even as your site or app evolves.
  • Our patented capture techniques work across web, mobile and kiosks to get data from multiple applications into a single platform.
Data capture and activation platform interface for behavioral analytics

Capture everything, out-of-the-box.

  • Quantum Metric’s autocapture begins capturing data immediately upon deployment.
  • Out-of-the-box we surface over 60 behavioral and friction indicators such as possible frustration, long running spinners, and forced reloads.
  • Out-of-the-box we surface over 300 audience dimensions such as browser, device type, and location.
Data capture and activation tool for personalization

Precision capture from end to end.

  • Create precision events with the data captured by Quantum Metric to understand the customer experience–no manual tagging or code-level changes ever required.
  • Using our visual event editor, set up events without involving engineering.
  • Using precision eventing, capture metrics unique to your business and understand historical performance and baselines rapidly.
BMO Logo

When you have over 100,000 commercial digital banking sessions a day, understanding what they want and how they’re behaving is exceptionally complex. Quantum Metric has helped turn us into that completely customer-centric team and provided the framework to continue to scale our customer experiences and service.

Sean Ellery,

Head of Digital and Innovation, Treasury & Payment Solutions

Data capture and activation visual for user journey tracking

Data as fresh as your last release.

Behavioral metrics

Clicks, taps, scrolls, long running spinners, scroll depth, form submits, back button usage, page views, typed text, frustration signals, and more.


Technical metrics

Error messages, JS errors, API requests, API 500s, network requests, API 40x, page speed metrics, app crashes, uncaught exceptions, and more.

Business metrics

Conversion rate, conversion value, funnel performance, bounce rate, page views, promo code values, attribution data, and more.

See Quantum Metric in action.

Get hands on in our demo center today.

Go to demo center

Resources

Mike Skoda, Senior Manager of Digital Operations Center at United Airlines

On-Demand Webinar

Better serving customers through employee-facing apps.

Watch the discussion to learn about the strategies United Airlines uses to optimize their employee-facing apps to ensure associates are best prepared to serve their customers.

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partner

AppDynamics

Exchange user and session data between Quantum Metric and AppDynamics to view session replays of AppDynamics’ transactions and correlate Quantum Metric’s customer frustration detection with application performance data.

Data capture and activation platform preview for data integration

resource

2022 Holiday habits: Wrapping it all up.

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customer story

Vista

Vista transformed its global customer experience with Quantum Metric during a major replatforming initiative.