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Platform

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Platform overview

Learn more about Quantum Metric.

Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Solutions

By industry

RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

By teams

ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

By capability

Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

See for yourself.

Schedule a personalized discussion and walkthrough of our solution.

Talk to our team.

Schedule a personalized discussion and walkthrough of our solution.

Join a regularly streamed demo of our top features and use cases.

Watch a live demo.

Join a regularly streamed demo of our top features and use cases.

Review platform use cases and capabilities at your own pace.

Browse product tours.

Review platform use cases and capabilities at your own pace.

Resources

Learn

ResourcesReview expert guidance and new data. Case studiesDiscover our customer stories.Product tour libraryReview platform use cases and capabilities at your own pace. Events & webinarsJoin us for live or virtual events. BenchmarksReview the top findings from Quantum Metric aggregated platform data.BlogThought leadership, trends, and product insights.Digital Analytics FAQGet quick answers to foundational digital and product analytics questions.

Community

The QuadConnect with experts, converse, and be inspired.

New blog post.

AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

Learn how understanding the distinction between AI assistants and agentic AI becomes essential for everyone working in digital experience, analytics, or strategy.

Read the blog

Company

About us

Our storyHow Quantum Metric started, our leadership team, and how you can get involved.CareersSee what it's like to work for Quantum Metric, and available positions.NewsRead the latest announcements and news.

Partner network

Partners & integrationsView our technology and solutions partners.Partner programOur key ecosystem of partners.

Latest news.

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Learn more

LoginGet a demo

Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

By teams

ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

By capability

Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

Resources

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Blog/

Quantum Metric wins ISG Software Innovation Award for breakthrough Generative AI.

Quantum Metric wins ISG Software Innovation Award for breakthrough Generative AI.
3 min read

Quantum Metric wins ISG Software Innovation Award for breakthrough Generative AI.

LN

Lori Niquette

Oct 2, 2025

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Quantum Metric wins ISG Software Innovation Award for breakthrough Generative AI.

COLORADO SPRINGS, CO – October 2, 2025 – Quantum Metric, the customer-driven digital analytics platform, today announced it has been recognized with the Artificial Intelligence Award in the 2025 ISG Software Innovation Awards™ for North America. The annual program, hosted by Information Services Group (ISG), honors software providers whose innovations drive business and IT transformation.

Quantum Metric was selected by an independent panel of judges for its breakthrough work with Felix AI, its generative AI-powered technology that has redefined how brands approach digital experience analytics to quickly understand and respond to customer needs. Quantum Metric was recognized at the ISG Sourcing Industry Awards gala on September 17, 2025, in Dallas.

Accelerating the shift to agentic, human-centered analytics

This recognition highlights Quantum Metric’s pioneering role in applying AI to accelerate digital decision-making and deliver more human-centered customer experiences. Felix AI empowers teams across industries to go from questions to decisions in seconds, freeing them to act with speed, confidence, and empathy.

In just 18 months, Felix AI has helped global enterprises:

  • Cut analysis time from hours to minutes
  • Improve decision-making speed by double-digit percentages
  • Reduce contact center call durations and costs

Built with the unmatched breadth and depth of data and insights found in the Quantum Metric platform Felix AI sets the foundation for the next evolution of AI from generative to agentic.

"This award validates the power of Felix AI to redefine how enterprises understand and respond to their customers," said Mario Ciabarra, CEO and Founder of Quantum Metric. "This is just the beginning. The future of AI analytics is autonomous, powered by intelligent agents that shift the focus from dashboards to decisions, eliminating the heavy-lifting and streamlining how insights turn into action."

In the coming days, Quantum Metric will offer its agentic AI capabilities in a limited beta release, with general availability planned later this year. Early results show that agentic AI by Quantum Metric helps enterprises further reduce time to insight and expand access to analytics For more information on Quantum Metric and Felix AI visit: quantummetric.com/platform/felix-ai/agentic. For more information on the ISG Software Innovation Awards visit: sourcingindustryawards.isg-one.com/2025/softwareinnovationawards

About Quantum Metric

Quantum Metric is the customer-driven digital analytics platform for today’s leading enterprises. Providing an AI-driven approach to monitor, diagnose and optimize today’s digital customer journeys, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.