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Data

Session replayUnderstand the "why" behind customer behaviors. Segment builderSlice your audience with nested segment building. AutocaptureCapture over 300 metrics out-of-the-box.Page performanceDiscover and quantify the impact of slow pages. User analyticsUnlock better user adoption, retention, and customer journeys.Platform intelligenceOur powerful machine learning engine.Mobile app analyticsPatented mobile analytics technology.Adobe Experience Platform Connector Go live with CJA faster.

Insights

Felix AI AgenticAutonomous agents analyze every part of the customer journey.Felix AI SummarizationGen AI powered session summarization.JourneysUnderstand which paths customers are taking.Interaction heatmapsVisualize page-level clicks, scrolls, and attention.VisibleVisualize user behavior directly from your browser. DashboardsOrganize and monitor your most important data. Opportunity analysisAutomatically surface and quantify friction points.

Action

Voice of CustomerConnect feedback to behavior and take action in real time.Monitoring & alertsAlerting on aggregate behavior, frustration, and more.Data activationSeamlessly merge any data source.Data streamingSend Quantum Metric insights to your data warehouse.Data enrichmentGet greater impact with enhanced data insights.Salesforce Lightning analyticsGain visibility and understanding of Salesforce Lightning app users.Performance & overheadLightweight SDKs and tags.Security & privacyBest in class security technology and polices.

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RetailUnderstand shoppers’ needs faster.Financial servicesDrive digital adoption and improve satisfaction.Travel & hospitalityGrow revenue and loyalty with real-time visibility.TelcoImprove the digital-first experience.GamingUnderstand real-time player behavior.HealthcareImprove patient self-service and loyalty.

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ProductUnderstand any part of the digital experience in seconds.TechnologySurface and scope customer technical friction in real-time.MarketingStrengthen your campaigns and convert more.AnalyticsAnswer the “why” behind the customer experience.CX & VoCBring together qualitative and quantitative insights.UXDeep insight into behavior, engagement, and friction.Service & supportImprove customer empathy and contact center efficiency.

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Digital analyticsMonitor, diagnose, and optimize critical experiences.Product analyticsUnderstand user behavior and drive adoption.Experience analyticsSurface pain points and quantify opportunities.Journey analyticsInsights into every touchpoint across the digital journey.Web analyticsUnderstand and report on digital performance.Employee experienceAutomatically surface critical friction on your internal apps and kiosks.Contact centerOptimize contact center experiences.AI DetectionReveal how AI agents interact with your digital experience.

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AI assistants vs. agentic AI: Key differences in digital analytics.

AI assistants vs. agentic AI: Key differences in digital analytics.

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Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

Quantum Metric Launches Next Evolution of Felix Agentic, Expands Agentic Analytics and Digital Visibility Across Enterprise Teams

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Blog/

Experience the new Quantum Metric navigation.

quantum-metric-navigation-menu
Product4 min read

Experience the new Quantum Metric navigation.

Lauren Pleveich

Lauren Pleveich

Jan 18, 2024

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quantum-metric-navigation-menu

Summary:

  • Quantum Metric is introducing a revamped navigation system that lets each team customize workspaces and focus on the data most relevant to their needs.
  • Team Navigation now centralizes folders and quick links, giving admins control over what appears while keeping the interface clean and uncluttered.
  • A Static Navigation section provides quick access to foundational features like Dashboards and Replay, along with links to all other platform capabilities.
  • The updated Dashboards and personalized homepage options make it easier to surface the most important views first, with team defaults that individual users can override.
  • All remaining teams will be migrated to the new navigation soon, supported by Team Admins and Quantum Metric consultants, with prompts guiding users through the transition.

In our relentless pursuit of improving the experience within Quantum Metric, we’re introducing a revamped navigation system that puts you in the driver’s seat of your digital analytics journey. These changes simplify customizations by team, streamline access to essential features, and provide a more intuitive platform for teams across the most used features of the Quantum Metric platform.

Why the change?

Personalized Team Navigation

One of the key highlights of this update is the ability to customize your team navigation experience. Each team within your organization can have its unique workspaces, finely tuned to its specific needs. This customization ensures that your team focuses on the right data, making navigation a tailored and efficient experience.

Streamlined Access

Folders and quick links are now neatly tucked under the Team Navigation menu. Team admins can customize the folders and quick links to the items most relevant to a team’s day to day needs. This design maintains a clean and uncluttered interface while ensuring easy access to critical resources.

Foundational Features

The bottom Static Navigation section includes some of the universally most used features like Dashboards and Replay, making it easier than ever to get to relevant replays, find the dashboard you need, or make a new one. It also includes links to all of the other features in Quantum Metric so you can easily get to what you need without interfering with your Team Navigation menu.

What’s new in navigation?

Explore

The Explore tab contains all other features in Quantum Metric so you can quickly and easily find what you need when you need it. Sometimes, stepping outside your day-to-day tasks is essential to understanding customer problems thoroughly. Explore features are permission-based, ensuring that you see what’s relevant to your role and responsibilities.

Dashboards

The Dashboards section now allows you to effortlessly view all public dashboards. Search for specific dashboards or create one from scratch using the plus icon. Remember, if a dashboard isn’t publicly shared, it won’t appear in the Dashboards menu—change the visibility on the dashboard if your team isn’t seeing it.

Personalized Homepage

Take charge of your homepage experience by setting a personalized view. Make the most important thing, the first thing you see. Whether it’s a dashboard, interactions, or another feature of the platform. Team Admins will set the default homepage for a team, but individual users can override that default to something more specific to their needs, if necessary.

Access

Many teams have already made the switch to the new Quantum Metric navigation experience. This month, all remaining teams will be migrated over to the new experience with help from their Team Admins and Quantum Metric Business Consultants. Reach out to your Quantum Admin or customer success team for detailed information on this transition. Keep an eye out for prompts at the bottom of your current navigation to seamlessly opt-in when the new structure is available.

This new navigation puts the needs of you and your team front and center, making the Quantum Metric platform more personal, intuitive and powerful. If you want to learn more about how this platform can help you deliver digital experiences, check out our demo library.

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  • Why the change?
  • What’s new in navigation?

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Platform

Platform overviewFelix AI AgenticFelix AI SummarizationJourneysMobile app analyticsInteraction heatmapsSecurity & privacy

By industry

RetailFinancial servicesTravel & hospitalityTelcoGamingHealthcare

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ProductTechnologyMarketingAnalyticsCX & VoCUXService & support

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Digital analyticsProduct analyticsExperience analyticsJourney analyticsWeb analyticsEmployee experienceContact centerAI Detection

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