Know the why behind customer calls—before they say a word.
Quantum Metric's digital analytics platform drives call efficiency and reduces contact center costs by helping you understand the context and business impact behind digital issues—turning your contact center from a cost center into an insight center.
United Airlines’ reduces agent resolution time by 3+ min.
Hear from Rachel Walker, Managing Director of Service Transformation at United Airlines, about how they used Quantum Metric's Felix AI to reduce agent resolution by over three minutes.
Digital challenges lead to contact center waste.
High handle times, low resolution rates.
Long handle times and low first-call resolution rates impact your bottom line. Quantum Metric pinpoints the root cause behind digital issues and provides short customer session summaries for quick action.
Juggling priorities.
Struggling to prioritize which issues to address first? Quantum Metric quantifies the business impact of each error or friction, enabling you to focus on what matters most.
Customer frustration and agent burnout.
Upset customers and complex systems lead to disappointment on both sides. Empower your team with the insights they need to provide exceptional service quickly and easily.
From contact center chaos to white-glove care with Quantum Metric.
The digital analytics platform provides insights that reduce unnecessary calls and unlocks answers faster—so agents can focus on delivering an elevated customer experience.
See the GenAI summarized ‘why’ behind calls.
Instantly understand why a customer is calling by leveraging Quantum Metric’s Felix AI summaries. Get a plain-language summary of what the customer was trying to do on your site or app before calling and any friction that got in the way—before you speak with them.
Cut calls by keeping customers on your site.
Uncover the barriers preventing seamless self-service and maximize digital customer containment with Data Enrichment. Identify and resolve friction that causes digital abandonment and increases support calls. Measure the cost-savings to your support center from improvements in your digital experience.
Increase agent effectiveness and efficiency.
Boost agent productivity and customer satisfaction with Salesforce Lightning Analytics. Identify bottlenecks in agent tools like Salesforce Service Cloud, so you can prioritize improvements that have the greatest impact.
Drive real impact with the quantified why.
3+
min reduced agent resolution times by a leading airline.
$1.2M
in revenue-impacting issues surfaced by a leading retailer.
60%
reduction in average handle time by a financial services leader.
$43M
cost averted by bot blocker resolution by a global travel provider.
