Go beyond just technical with accessible digital analytics.

Cloud based architecture built on Google Cloud Platform allows for capture of millions (or billions) of sessions.

Archaic infrastructure designed for on-premise deployments and retro-fitted into SaaS environments.

Autocapture 300+ dimensions and behaviors on day one, then leverage remote configuration to reduce engineering burden.

Flexible data capture with some basic autocapture primarily focused on technical aspects of the experience. Custom tracking requires code level maintenance (dev lift).

Patented approach enables capture/analysis parity with web by translating native app views into family DOM components, yielding the highest fidelity mobile replay and 1:1 parity with web analytics.

Customers frequently report lengthy and difficult implementation of the SDK, leaving a gap in the parity of web and mobile solutions. Replay capture for mobile is often burdened with technical issues, like missing screens or poor rendering.

Automatically visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors.

Journey and heatmaps provide surface level insights and users report these features as difficult to use and provide inconsistent data.

Large deployments benefit from self-service user management and permission-based roles, teams, and traffic segmentation; leading to adoption by hundreds or even thousands of users across dozens of teams.

Primarily designed for technical teams to identify technical issues within the digital experience, leading to limited adoption across the entire digital organizations.

Dedicated success consultant, engineer, & account manager with award winning levels of support. Fully developed Customer Community with in-depth documentation and on-demand enablement accessible to every user.

According to user reviews, documentation is lacking and customer support is not timely or helpful.