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How digital teams use Quantum Metric.
Monitor
Monitor real-time KPIs, friction, and behavior so that you are ahead of passive feedback channels.
Diagnose
Immediately quantify issues so that your teams spend less time chasing down possible non-issues.
Optimize
Surface optimization opportunities with behavioral data, ensuring each iteration creates tangible value.
Customers who chose Quantum Metric.
Why Quantum Metric.
How we stack up.
Scalability
Cloud based architecture built on Google Cloud Platform allows for capture of millions (or billions) of sessions with negligible performance impact.
Capture
Capture behavioral indicators, deep technical details, and core business metrics out-of-the-box. Remotely configure precision events without code.
Mobile app analytics
High fidelity session replay for web and native applications using patented replay rendering technology.
Purpose built platform
Private company with a single platform focused on providing market leading digital analytics.
Error monitoring & alerting
Automated error monitoring and one-click quantification with the ability to create precision alerts powered by ML.
Journey analysis & heatmaps
Visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors.
Security & PII Protection
Capture technology that deconstructs and rebuilds the experience at the component level, which provides the ability to exclude any text that appears or is entered by the user.
Scalability
Performance implications with decoupled replay and analytics capture means customers often have to choose between 100% session capture or impacting site performance.
Capture
Limited out-of-the-box data capture increases engineering time to implement additional tracking for mobile and web.
Mobile app analytics
Mobile app capture technology built on screenshots rather than complete recreation of the experience. Customers report difficulty with implementation and lower fidelity mobile insights. Replays lack technical detail needed to be useful for engineering.
Purpose built platform
Capabilities enabled through various acquisitions, features may be decoupled leading to arduous work flows for simple analytics tasks.
Error monitoring & alerting
Manual tagging required to track errors. Basic alerting based on static values, rather than intelligent anomaly detection.
Journey analysis & heatmaps
Strong focus on heatmaps and page-level analysis, but not easy to tie back to session replays or other analysis. User generated snapshots required to build heatmap visualizations.
Security & PII Protection
Data isn’t automatically encrypted at the device level across web and native solutions, but can’t be handled without significant engineering support.
Scalability
Cloud based architecture built on Google Cloud Platform allows for capture of millions (or billions) of sessions with negligible performance impact.
Performance implications with decoupled replay and analytics capture means customers often have to choose between 100% session capture or impacting site performance.
Capture
Capture behavioral indicators, deep technical details, and core business metrics out-of-the-box. Remotely configure precision events without code.
Limited out-of-the-box data capture increases engineering time to implement additional tracking for mobile and web.
Mobile app analytics
High fidelity session replay for web and native applications using patented replay rendering technology.
Mobile app capture technology built on screenshots rather than complete recreation of the experience. Customers report difficulty with implementation and lower fidelity mobile insights. Replays lack technical detail needed to be useful for engineering.
Purpose built platform
Private company with a single platform focused on providing market leading digital analytics.
Capabilities enabled through various acquisitions, features may be decoupled leading to arduous work flows for simple analytics tasks.
Error monitoring & alerting
Automated error monitoring and one-click quantification with the ability to create precision alerts powered by ML.
Manual tagging required to track errors. Basic alerting based on static values, rather than intelligent anomaly detection.
Journey analysis & heatmaps
Visualize the entire customer journey, then drill down to page-level micro-conversions and isolate promoters and detractors.
Strong focus on heatmaps and page-level analysis, but not easy to tie back to session replays or other analysis. User generated snapshots required to build heatmap visualizations.
Security & PII Protection
Capture technology that deconstructs and rebuilds the experience at the component level, which provides the ability to exclude any text that appears or is entered by the user.
Data isn’t automatically encrypted at the device level across web and native solutions, but can’t be handled without significant engineering support.
90%
reduction in time to resolution
Using session reply, teams are able to visualize, identify and fix the issues, in less than an hour. Previously this took a day or more.
50%
reduction in cost per acquisition
By monitoring customer behavior aligned to the customer’s journey, teams are able to identify where and why customers fall out of the acquisition funnel - and prioritize fixes based on outcomes that drive successful conversions.
69%
increase in product engagement
By understanding where customers engage and correlating to intent to purchase, teams can intelligently build personalized experiences that actually drive online purchase.
Trusted by enterprises. Loved by people.
4B+ sessions each month.
40% of worldwide internet users.
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