Customer Experience Teams
Customer experience is your competitive advantage. Enable your organization to succeed by employing a customer-centric culture and innovating ahead of customer expectations.
watch product tourHow the most successful companies build better digital products faster.
How the most successful companies build better digital products faster.
How the most successful companies build better digital products faster.
Customer experience is your competitive advantage. Enable your organization to succeed by employing a customer-centric culture and innovating ahead of customer expectations.
watch product tourDirect feedback channels are dwindling. You need to expand your scope to truly understand your customers. Through Quantum Metric’s unique behavioral data set you can quantify user frustration even if your customer never says a thing. Capture sentiment and behavior for all of your customers.
We partner with leading VoC and survey platforms to understand the ‘why’ behind the ‘what’. From a survey, dive into a single replay, identify a point of struggle or error. Once identified, quantify that error against your entire population with ‘see more like this’ quantification.
Quantum Metric brings us guest empathy and insight into the development process. It ensures we make good products, good decisions, and good investments.
|Leverage Quantum Metric’s real-time behavioral indicators to turn a potentially negative experience into an experience that improves customer LTV. By integrating with customer data platforms and A/B/n testing tools you can personalize your customer’s experience in real-time.
Quantum Metric is not just a session replay vendor, its all the other data and analytics that has led to a seismic shift in how we approach customer experience feedback.
|Integration with VoC to associate sessions with survey response and activate intercept surveys based on customer behavior.
Agents can co-browse with online users in realtime, enabling speedy and contextual customer support interactions.
Spot an area of struggle in an individual session? Who else is experiencing this issue and what is it costing you? Answer these questions in seconds.
Join us for a customized walkthrough of the Quantum Metric platform
get a Demo