A Fortune 500 retail chain understands every customer journey in real-time.

Real-time monitoring of feature rollouts.

Focused on optimizing their buy online, pick up in store (BOPiS) process, the team set up a dashboard in Quantum Metric to understand how users were interacting with the new features. They uncovered an opportunity where customers were converting at a lower rate if it noted that store pickup was unavailable. This enabled the team to quickly test and roll out new messaging to clarify that shoppers can select another store location and boost conversions.

Diagnosing for a modern web architecture.

The team at the major retailer was looking for a solution that could support their web framework, as well as their single-page architecture application. The previous toolset was slow and caused usability issues, leading to a low adoption rate across the organization. Quantum Metric was the only solution that worked with single-page architecture.The result not only improved the ability to diagnose customer issues, but build adoption and alignment across teams on what to prioritize.

Optimizing the review experience.

Reviews drive the modern purchase process and the retailer wanted to collect as many ratings and reviews on products as possible. With Quantum Metric they could see the mandatory ‘nickname’ field was causing customers to abandon their review. By removing the field, review completion went up by 10%.