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Check in flow guide for airlines

When an app won’t load or the check-in screen malfunctions, customers are forced to seek out a desk agent to print a paper ticket. The check-in flow guide examines every step of the check-in funnel to see trends over time, monitor continuation rates across the check-in flow, and identify friction points preventing customers from checking in successfully.

Key business questions answered:

  • Are customers able to check into their flights successfully? 
  • What platforms are customers using to check in? 
  • Is there friction in the checkout process?

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