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Quantum Metric Embedded Replay for ServiceNow®

This demo video showcases how Quantum Metric Embedded Replay for ServiceNow equips contact center agents with the tools to swiftly and effectively resolve customer issues by visualizing actual user sessions. Learn how the platform consolidates customer interactions, provides detailed session insights, and facilitates easy communication with IT, ensuring a streamlined and informed support process.

Key business questions answered:

How can agents quickly access customer issues?
How can support-related incidents be efficiently communicated to IT?

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